Customer Service Specialist

Description

Want to use your initiative to improve results? As Customer Service Specialist, you’ll have the freedom to implement your own ideas and ensure we delight our customers. Every time.  

Customer Service Specialist

Prague, Prague

Competitive Salary & excellent benefits package 

Responsibilities:

• Receiving, modifying, and creating of orders – EDI and e-mail
• Proactively checking stock availability and wrongly set net prices on a daily basis
• Ensuring the implementation of complete and on-time deliveries to reach the best Service Level
• Ensuring very good communication with the customers on a daily basis
• Close cooperation with the Planning / Finance / Sales / Logistics / Quality / IT departments
• Issuing documents – credit and debit notes, manual invoicing in SAP (month end closure)
• Daily communication with a transport company – timings, delivery notes, returns, damaged goods
• Prioritization of tasks when working under pressure (few deadlines during the day)
• Active participation in external and internal audits / trainings / projects regarding assigned responsibilities 

Requirements:

• Minimum 1 year of experience in customer service in an international company
• Strong communication and coordination skills
• Knowledge of SAP, MS Excel, and Microsoft Access is an advantage
• Very good work organization skills and stress resilience
• Independent person with a fluent level of Czech and English at least B1 level)

Equality

All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.