networx | Recruitment Software & Services
Our Homecare Patient Coordinators are responsible for providing an exceptional service to new and existing patients contacting our Customer Care Contact Centre. You’ll be joining a dedicated, hardworking and supportive Customer Care team who thrive from customer satisfaction.
Providing the best experience to each customer is essential as our products and services help to protect and improve the health of people, so we are looking for someone who has proven experience working in a customer focused role.
About Our Transcare And Avitum Team…
Our team provide a home delivery service for patients with dialysis or parenteral nutrition needs.
Your Main Responsibilities Will Be
New patient coordination, including account set up and home installation
Daily telephone communication with patients regarding order status and queries
Creating, updating and maintaining patient information on relevant patient databases
Advising patients on the repeat ordering and call reminder process
Order processing and order expediting
Effectively coordinating timely dispatch of orders whilst working effectively with other teams in the business to ensure this is achieved
Proactive approach in generating continuous improvement ideas that deliver improvement in customer service
Manage queries from patients, referral centres, nurses, GP’s and home patient teams
End of service coordination which will include making arrangements for the return of equipment from the patients home
What You’ll Need To Succeed
Excellent customer service skills with experience with dealing with customers over the telephone and by email
Data entry experience with the ability to meet tight deadlines
Excellent communication skills with the ability to communicate with a mix of different stakeholders
Team player who is self motivated and able to work to their own initiative
Excellent problem solving skills
Location: Thorncliffe Park, Sheffield, S35 2PW – located just off Junction 35A off the M1. During the COVID-19 pandemic we have worked flexibly, and this will be our continued way of working. Our team have a mix of working in the office and at home.
In Return We Will Provide The Following Benefits
25 days annual leave (plus bank holidays)
Potential annual bonus scheme
Free onsite parking, tea and coffee
Company Pension scheme – employer contribution match up to 7%
Life assurance 3 x annual salary
Group Income Protection Scheme
Private Medical Insurance option
Occupational Sick Pay
Assistance with further study
Learning and development opportunities
Enhanced family friendly payments
Aviva Employee Assistance Programme which includes access to digital wellbeing programmes
Aviva DigiCare Workplace App which includes access to a free digital GP and a health check
Recognition and long service awards
Professional subscription reimbursement when required for your role
Health and wellbeing activities
Financial education support
Access to our benefits app with fantastic discounts from hundreds of retailers and instant access to your digital payslip
Optional Benefits
Westfield Health Cash Plan
Discounted gym membership
Cycle to work scheme
Costco wholesale membership
WSL – 40% off Will writing service
Taste Card
To apply for this job please visit www.networxrecruitment.com.