Customer Service Representative – New Build Homes

Customer Service Representative (New Build)

Hybrid role – working from home and our office in London

Permanent, Full Time (37.5 hpw)

£23,366 – £25,766 per annum (depending on skills and experience) and great benefits including Health Cash Plan

Home, a place where you belong

Join us in our fantastic role of Customer Service Representative for our new build Persona homes, supporting us to deliver an outstanding first point of contact experience to our customers. You’ll ensure our customers receive an outstanding experience whether they are enquiring about purchasing a new home or reporting a defect after they have moved in, helping us to achieve 5-star HBF rating. You’ll be helping hundreds of people get onto and move up the property ladder. How brilliant is that!

Typical day as a Customer Service Representative (New Build)

• You’ll ensure every contact with our customers, whether on the phone, email, SMS or live chat is maximised and no sales opportunity missed, delivering outstanding service at all times. You have a big role to play in ensuring our customers go away happy and recommend us to family and friends.
• Handling inbound and outbound contact, effectively following up on customers enquiries and ensuring our CRM system is updated, meeting KPI’s.
• Maintaining an expert knowledge of all our housing products and developments to guide customers.
• Developing strong relationships with colleagues across our Development, Sales and Aftercare teams, working collaboratively to deliver a brilliant customer journey.
• Driving a positive Persona brand through outstanding and consistent levels of service.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working in the top 10 greatest places to work in the UK. You’ll be working with our award-winning team who are silver winners for best house at the What House Awards 2018 (bronze in 2017).

You bring

• Previous customer service experience delivering outstanding service on the phone (we use Microsoft Teams) and face to face.
• Previous experience of handling inbound and outbound communications via telephone, web and email.
• Strong administration skills, with great communication and listening skills.
• Able to build rapport to support customers and achieve targets.
• Have an eye for detail, be a self-starter and get where our customers are in their lives.
• If you have previous experience or a good knowledge of property or housing that would be icing on the cake.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

You’ll join Anne our Sales Manager and work as part of our brilliant Sales and Customer Service team, who are super passionate about what they do and working together to delight our customers!

Job details

• Hours are 37.5 per week Monday to Friday and also working on a rota basis to cover evenings and weekends.
• This is a hybrid role, so you may be asked to spend up to two days in our office at Liverpool Street, London and the rest you’ll be working at home.
• You must be able to use technology for updating records on our CRM System, communicating with customers, online learning and collaborating with colleagues.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days annual leave (includes bank hols and a “me day” to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We’re Investors in People Platinum employer, a Great Place to Work and 10th Best place in the UK for Wellbeing”
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Generous pension scheme with life insurance of 3x salary.
• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Customer Service Representative New Build Job Description and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process at [email protected]

Work Locations

London (Liverpool Street)

Closing Date

• Jan.24, 11:59:00 PM