Customer Service Representative -in Italian & English language

Arconic is currently in search of Customer Service Representative with English and Italian knowledge to join our Global Rolled Products Customer Service team in Székesfehérvár, Hungary.

At Arconic, we are looking for people who share our values of integrity, inclusion, and diversity, and who demonstrate agility, results commitment, and the capability to grow themselves and others. In return, we offer the opportunity to Grow Together with ongoing opportunities for professional growth provided by a constantly changing environment, working alongside employees who value the people they work with just as much as the work they do.

Job Description

Primary Responsibilities

To key role of the Customer Service Representative is to provide world class service to the location’s customers by managing day-to-day account activities and act as an interface between the business and its customers, delivering value adding services that support the business objectives and a high level of customer satisfaction. The position requires little supervision and requires independent action and initiative within assigned areas of responsibility across multiple accounts.

Key Objectives

• The role is accountable for the end to end order management process: support Account Managers with quotations, ensures orders are covered with credit limits, metal is hedged, orders are booked and executed according to agreed conditions, and customer payments are made in a timely manner.
• Resolve customer complaints and raise appropriate credit notes to ensure disputed invoices are cleared as soon as possible.
• Provide and efficient and effective service/support to all internal and external customers.
• Use own knowledge and work in conjunction with appropriate departments to ensure full compliance with all policies .

Qualifications

Basic Qualifications

• At least high school degree
• Fluent in English and in Italian.

Preferred Qualifications

• 1-3 years’ experience in customer facing role.
• Proficient in the use of MS Office and Excel.
• Self-motivated and able to demonstrate the ability to prioritize task & deliver solutions in a rapid moving environment.
• Proven ability to communicate across all levels of the organization and with Customers.
• An understanding the Aluminum industry and product applications would be advantageous.

About Arconic

Arconic Corporation (NYSE: ARNC) is a leading provider of aluminum sheet, plate and extrusions, as well as innovative architectural products, that advance the automotive, aerospace, commercial transportation, industrial and building and construction markets. Building on more than a century of innovation, Arconic helps to transform the way we fly, drive, and build.

We live our core values and commit to delivering sustainable value to our customers, our employees, our communities and our shareholders.

At Arconic, We

Act With Integrity.

We lead with respect, honesty, transparency and accountability.

Safeguard our Future.

We protect and improve the health and safety of our employees, communities and environment.

Grow Stronger Together.

We cultivate an inclusive and diverse culture that advocates for equity.

Earn Customer Loyalty.

We build customer partnerships through best-in-class products and service.

Drive Operational Excellence.

We pursue continuous improvement through innovation, agility, people development and collaboration.

Create Value.

We achieve success by generating and growing value for our shareholders.

Arconic reaffirms its policy to provide equal employment opportunity in recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company-sponsored training, access to facilities, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs, recalls or termination of employment to all employees without discrimination because of race, color, religion, national origin, disability, sexual orientation, gender identity/expression, veteran status, genetic information, sex or age (within statutory limits). Arconic is in compliance with all relevant Equal Employment Opportunity and Affirmative Action Laws and Regulations.

Primary Location

Hungary-Fejer-Szekesfehervar

Work Locations

HU SZA Szekesfehervar

Job

Marketing and Sales

Organization

12003-98202 Sales Office 2

Shift

Day Job

Job Type

Experienced

Job Level

Individual Contributor

Travel

Occasional

Job Posting

Aug 10, 2022, 11:16:27 AM