Customer Service Project Coordinator

Salary: Up to $55,000, Commensurate with Experience

Cover Letter Required: Yes

Type: Non-Profit 501(c)(3)

Closing Date: Monday February 5, 2024

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Are you looking to make a difference? When you work for the International Association of Chiefs of Police (IACP), you don’t just make a living, you make a difference by shaping the future of the policing profession. Is it easy? No. Is it worthwhile? Absolutely.

The International Association of Chiefs of Police (IACP) is the world’s largest and most influential professional association for police leaders. With more than 33,000 members in over 170 countries, the IACP is a recognized leader in global policing, committed to advancing safer communities through thoughtful, progressive police leadership. Since 1893, the association has been serving communities by speaking out on behalf of law enforcement and advancing leadership and professionalism in policing worldwide.

As a leadership association, the IACP starts with our members’ needs. We think strategically and assess constantly; cultivate good judgement and drive change.

IACP seeks to hire a Customer Service Project Coordinator to broadly support IACP efforts, and specifically support:

Job Responsibilities

Working with IACP staff, project partners, and stakeholders, the Project Coordinator will:

• Utilize the association management system to track details and engagement activity for IACPnet prospects, and document interactions with subscribers
• Prospect new agencies and individuals, and work to create and establish new subscriptions by utilizing existing resources and developing new leads
• Reach out to potential new subscribers through generated leads
• Coordinate sales effort with team members and other teams
• Maintain and update IACP Board members IACPnet accounts, completed yearly
• Maintain records of prospect accounts and lead tracking
• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
• Establish and maintain healthy, long-term relationships with clients to generate repeat business and referrals
• Represent IACP’s products and services, using deep and comprehensive knowledge of how our solutions meet the needs of future subscribers
• Assist with the processing of cancellations and new accounts in association management system
• Assist the Customer Service Manager when needed and serve as back up
• Perform demonstrations for prospective subscribers of the IACPnet site
• Maintain communication with project team including staff members, partners, subject matter experts, and act as a liaison to external stakeholders
• Maintain ongoing and effective communication with project team and staff members
• Other duties as assigned

Education

• Bachelor’s degree in a relevant field + two (2) years of job-related experience
• Proficiency in Microsoft Office products (Outlook, Word, Excel, and PowerPoint) and other relevant business software
• Equivalent combinations of education and experience will be considered

Required Knowledge, Skills And Abilities

• Solid analytical skills to include ability to troubleshoot problems from multiple perspectives
• Effective task prioritization and time management skills
• Solid writing, editing, and communication skills
• Effective collaboration and teamwork skills

Preferred Qualifications

• Experience in a non-profit organization, association, or criminal justice environment
• Familiarity with and understanding of project-relevant issues and policing
• Experience with, and ability to plan events and make logistical arrangements for individuals and groups

Special Conditions and Work Environment

• Travel will be required based on job responsibilities
• Light lifting, bending, and reaching may be required

Highlights Of Employee Benefits

• Medical HMO: Free for Employee and Family (Local Employees)
• Vision: Free for Employee
• Dental: Offered at a reasonable rate for Employee and Family
• 403B: IACP Match – up to 6% – after one year of employment

All interested candidates must submit a cover letter and resume

• The IACP only requires you to fill out the skills section and screening questions in the application, along with your resume and cover letter
• Cover letters must contain the name of the position being applied for as well as the requisition number
• The IACP may consider applicants for positions other than those indicated
• Please note that applications received without the requested information will not be forwarded for review

The IACP is an equal opportunity employer. Federal law prohibits discrimination in employment practices on the basis of race, color, religious affiliation, national origin, sex, age, or disability. No information requested on this application will be used for the purpose of excluding any applicant’s consideration for employment because of his or her race, color, religion, national origin, sex, or disability.

Public Health Compliance: IACP requires all employees, regardless of remote work status, to be vaccinated and boosted against COVID-19. As a prospective and/or new employee at the IACP, you will be required to comply with our vaccination policy, report your vaccination status, and provide proof of vaccination. Compliance with the policy does allow for exceptions, but those exceptions will only be granted in circumstances related to medical conditions or sincerely held religious beliefs.