SpotOn Connections
In Berlin, one of the world’s leaders of mobility, is looking for Dutch speaking Customer Experience Agents to work remotely from anywhere in Germany.
The Role
Your Responsibilities Will Include
- You are the first point of contact for our customers and provide advice on their requests regarding their bookings, rental agreements, complaints, and invoices.
- In doing so, your main task is to assist our business and private customers on the phone and via email in using the online booking systems, to make reservations, offer our customers a full-service package and find a solution for any problems.
- You will give our customers the best service to increase customer satisfaction and loyalty.
- You keep calm and focused in a dynamic, fast-paced environment working towards targets.
- You enjoy working in an international team, and you value exchanging ideas with your colleagues
Ideal Profile
Skills Required
- Fluent in Dutch and English in order to be able to effectively liaise with stakeholders in the region.
- Ideally, you would already have some initial experience in customer service, working in a call center, sales, restaurants, or generally dealing with customers.
- You are like us: likeable, reliable, dynamic, motivated, and passionate about delivering excellent customer.
- You are an organizational and communicative talent: you find the right words in every situation and deliver them in a positive manner.
- You work independently, are solution and service-orientated and be able to cope with a heavy workload.
What’s on Offer?
- Opportunity within a company with a solid track record of performance
- Work alongside & learn from best in class talent
- Join a market leader within Professional Services
To apply for this job please visit spoton2.snaphunt.com.