Customer Service Agent – 12 months contract

Zürich, CH

Flexible Work Arrangement: Onsite

Job Category: Fixed Base Operations (FBO)

Career Level: Professional

Requisition Id: 3053

Position Summary

As a Customer Service Representative (12 months contract) you will assist and handle international high-class passengers and crews throughout the various stages of their arrival and departure at our exclusive business aviation facilities at Jet Aviation Zurich.

Main Responsibilities

• Interaction with owners, passengers and crews of private aircrafts
• Valet parking, porter service and handling of luggage from and to the aircraft
• First point of contact and courteous host at the reception desk, as well as taking excellent care of our guests in the exclusive lounge area
• Airside and landside transport of passengers and crews
• Assists flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other services as per individual requests
• Processing of handling requests via email and telephone in German and English language and entering relevant data into our operation software FBOone
• Booking of airport slots with the online system OCS

Main Responsibilities Cont.

• Preparation of flight relevant documents for crews
• Professional verbal and written communication to all stakeholders such as customers, local and international authorities, third party suppliers, etc.
• Ensure cleanliness of our passenger and crew lounges
• Meet and exceed customer expectations by anticipating their desires, responding in a timely manner
• Proactive offering and sales of additional services to our customers
• Promptly forwarding any customer’s feedback to the superior, assisting with the development of continuous improvement measures
• Support your colleagues and superiors with other duties as required

Minimum Requirements

• Fluent in German and English both written and verbal (including good understanding of Swiss German) is a must
• Additional languages such as French, Italian, Spanish, Russian or Arabic are a benefit
• A valid driver’s license, Category B is mandatory
• Charming and friendly personality with “Can-do Attitude” and willingness to go the “Extra Mile”
• Impeccable manners, interpersonal and communicational skills

Desired Characteristics

• Thorough understanding of quality and service expectations of high-end clientele
• Flexibility – willingness to work shifts (5.40 a.m. – 10.30 p.m., 7 days a week)
• Good mental and physical health and the ability to work under pressure
• Readiness and ability to work independently and as part of a multicultural and dynamic team
• Teamwork and team-oriented behavior naturally is part of your daily routine
• Knowledge of Microsoft Office and web based applications is desired

Physical Demands

Work Environment