networx | Recruitment Software & Services
What we are looking for?
You’ll be part of a team who help make our customers’ journey as easy as possible by providing exceptional customer service through a range of channels. Your role will involve interacting with customers on a day to day basis and offer support and solutions. This exciting position is perfect for someone who is passionate about Customer Service and driven to achieve the best result in every interaction with our customers.
Responsibilities
To answer the phones in a professional and enthusiastic manner always and help the customer with their enquiry through to resolution, escalating if required.
To confidently respond to customer email enquiries, sourcing accurate and relevant information.
To deal and respond to all methods of communication e.g. letters and emails, in a professional manner.
To support the on-line communication with our passengers through updating and maintaining our social media sites, to include Twitter and Facebook.
To communicate with customers face-to-face in a polite manner.
To log feedback and investigate the reasoning behind the feedback. Once determined, all relevant information is used to produce ‘case pack’ to pass to relevant line manager for further considerations.
Use of key operating systems, such as EP Morris, Mix Telematics, CMS, SharePoint, Ticketer, and CRM to assist with any queries and / or validating of feedback.
To deal with smartcard and app ticketing issues and resolving them with the customer.
Provide statistical data on feedback received, when actioned and outcomes.
Process and reconciliation of direct debit sales including ensuring accurately and timely onward financial information to the finance team, including BACS production as needed.
Provide support with the administration of our Corporate Sales stream e.g., smartcard fulfilment and customer communications and financial reconciliation and processing with the finance team.
Receive incoming and process outgoing postal requirements in a timely manner.
To assist in any other duties and projects as and when required.
Who should apply?
The Ideal Candidate Should Have The Following
- Have a great passion for Customer Service
- Have experience working in a Customer Service Environment
- Excellent communication skills
- Problem identification and solving skills
- Be computer literate e.g. Microsoft Office
If this sounds like an opportunity you want to go for; to be part of a company that has its employees at the heart of what it does, striving to be the most admired bus company in Wales with a proud workforce behind it, then what are you waiting for!
How to apply?
To apply click the link below or hit ‘apply now’ to start creating your online profile, upload your CV and your ready to go!
cardiffbus.com/careers
If you have any questions in relation to the role please get in touch.
We look forward to hearing from you.
Email: Phone: 02920 787770
To apply for this job please visit www.networxrecruitment.com.