networx | Recruitment Software & Services
You’ll be a natural people-person with the skills to flick effortlessly between calls, emails and webchats, while maintaining exceptional experiences for our valued customers – whatever the channel.
As a top performing housing provider, no two days are the same for our busy team. We handle a massive variety of contacts – from helping customers with repairs and payments to tackling arrears and dealing with sensitive issues.
You don’t need previous experience of the housing sector – because you’ll learn loads on the job very quickly, but you will need that excellent telephone manner and the ease with technology you have.
You’ll be diligent, professional, and a fantastic ambassador for Futures Housing Group – because as far as our customers are concerned, you are Futures!
We treat each customer with consideration and respect and we don’t use scripts – instead we hold proper conversations to understand our customers’ needs.
You’ll be calm under pressure, resilient and respectful – even when faced with challenging situations.
That sounds like me. What can you offer?
If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.
It’s an exciting time of change at Futures Housing Group! We’ve just moved to a state-of-the-art, flexible new workspace so you’ll have great technology, great people and a great environment around you.
We’ve recently signed up to Harry’s Pledge, a campaign to support people who are working but also looking after a friend or family member who needs extra help. We know balancing work and caring is tough and that’s why we have an extra focus on supporting team members in this situation.
This year we’ve been awarded the coveted Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.
To start your Futures Journey take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date
To apply for this job please visit www.networxrecruitment.com.