Customer Service Administrator

About the Role Our award winning Customer Service Centre processes a large range of customer queries regarding savings accounts. Our Customer Service Administrators deliver first class customer care to new and existing customers and truly are at the heart of our operation at Newcastle Strategic Solutions. In the role of Customer Service Administrator you’ll provide first-class administrative support to customers through various points of the account management lifecycle. You’ll work on a variety of admin tasks from responding to customers’ queries to processing new savings account applications. This means no two days are the same and you’re always working on meaningful tasks. Our ethos within the Customer Service Centre is putting our customers first and getting things right first time. Our full time colleagues work 35 hours per week, but we welcome part-time applications too! We are flexible when it comes to when you work, we’d love to talk through what might work for you. The operating hours of our Customer Service Centre are Monday-Thursday 8am-8pm, Friday 8am-7pm, Saturday 9am-5pm, Sunday 10am-4pm. About You Our Customer Service Administrators are confident communicators, whether that is via email, secure message or letter, being clear and displaying great attention to detail is crucial.Is this the role you are looking for If so read on for more details, and make sure to apply today. Your organisational skills will be second to none and you’ll thrive in a fast paced environment. The desire to provide excellent customer service is key, NSSL perform at the highest standard and our colleagues share in that enthusiasm and commitment to our customers. Full training for the role will be delivered through our fantastic Service Academy, we’ll make sure you get all the support you need to succeed! Our next available start date is the 4th April 2022, there’s still time to apply (if this start date is not suitable still make an application as we will be hiring later in April and in May)! About Us Newcastle Strategic Solutions (NSSL) is the UK’s leading savings management platform and one of the North East’s most established and successful FinTechs! We provide savings management and technology services for new challenger banks and established providers across the UK. Our work has earned us an enviable reputation in the market as the best at what we do.We are Investors in People Platinum Accredited, putting us in the top 2% of businesses IIP accredits. This means we are committed to supporting our colleagues and making NBS Group a great place to work. We are also an organisation in which you can build a career; opening opportunities to you via in role progression, our Learning and Development team, Mentoring programmes, secondment opportunities and dedicated Internal careers page.As an inclusive employer and a member owned mutual, we aim to reflect the communities we serve in order to drive the right colleague, customer and business outcomes. We encourage applications from candidates from a variety of backgrounds and life experiences, providing the diversity of thought required to constructively challenge and drive innovation.In addition to all of the above, we also offer a competitive benefits package, some of which include: A minimum of 25 days holiday (rising up to 30 days) per annum + bank holidaysWorking from home supplement upon joiningCorporate bonus schemeCorporate pension schemeLife assuranceStaff offers and access to staff association offering discounts for local trips, events & servicesVolunteering Days + Much more!The health, well-being and safety of our colleagues and candidates during this challenging time is paramount. With this in mind, we have refreshed our approach to recruitment and outlined a new process with the option of remote selection and on-boarding. When you start a new role with us, you will be equipped with the tools and technologies to enable you to do your best work within a hybrid model, some days at home and some in the office – we would love to hear about what could work for you.

To discuss the opportunities further do submit your CV and contact details via the ‘apply now’ button. We’d love to have a chat with you about the role!