Customer Planning Manager

Customer Planning Manager – Wholesale & Convenience

Are you passionate about delivering compelling customer solutions, have a strategic outlook and enjoy seeing your insight turn into action?

The role

Working within the Wholesale and Convenience team and reporting to the Senior Manager for Commercial and Proposition, you will be accountable for understanding this market and delivering insights to shape the customer strategy.

You will ensure that we understand our customers’ needs and provide data-led inputs to the team and our stakeholders as we develop the proposition to meet and exceed these needs.

Your Day To Day Role Will Involve

• Using relevant data and insights to define priority customer missions for the channel
• Tracking and reporting against key target customer & market metrics and success factors – deliver in relevant forums to agitate conversations and actions
• Exploring and defining growth propositions and keeping a close eye on developments in this emerging and dynamic market to provide recommendations for trial and implementation
• Providing a customer lens to pricing, ranging and promotional plans – creating & embedding customer-led principles
• Liaison with our wholesale partners to optimise our shared assets and deliver a compelling and consistent customer experience
• Delivering activation plans for relevant activity/seasonal events and key moments appropriate to the format
• Shaping and embedding a branded marketing revenue model
• Timely autopsy and review of key customer activity for continuous improvement

This is a fantastic opportunity to work at the heart of this exciting new growth channel, being the voice of the customer, providing compelling insight to drive competitive and differentiated propositions alongside a diverse group of stakeholder functions

About You

• You will be customer-obsessed and energised by change
• You will have experience working with a range of data sources, providing actionable insights to influence stakeholders.
• You will thrive in a busy working environment and be able to prioritise, plan and organise a high volume of work
• You will be a strong networker, able to engage multiple stakeholders cross functionally
• You will have good written and verbal communication skills and be able to adapt outputs to the appropriate audience
• You will be proficient in use of Microsoft Excel for organising and analysing data and Microsoft PowerPoint for creating quality presentations
• Ideally you will have experience of retail and category management