Customer Expense Processing Team – Reporting & Analysis Senior -Remote

This role is critical to meeting organizational and departmental goals, client financial agreements, and identifying trending issues in order to find resolution. This is a work from home position (Eastern US)

The primary function of the Customer Expense Process Team Reporting and Analysis Senior position is to provide, create, and update departmental reports, participate in projects, maintain existing reports, collaborate with internal partners, and maintain a caseload of scheduled reports.

This position requires expertise in all areas of reporting; using Cognos, Power BI, Microsoft Excel, and Microsoft Access, and Interactive Dashboards. Ability to communicate clearly and provide concise direction is critical. The senior will assist in managing the departmental processes; identify trends, and make recommendations for process improvements.

Major Duties And Responsibilities

• Compile and summarize monthly departmental metrics to share with the organization
• Design and develop standard, operational, and ad-hoc reports from start to finish
• Maintain existing reports and applications using Microsoft Access and Excel
• Ability to effectively partner with Operations, Account Management, Payroll Team, Danbury and Genpact Customer Expense Processing to elevate the process
• Partner with IT teams to add/change data tables to meet reporting needs
• Manage day to day caseload of reporting responsibilities, data requests, and special projects
• Analyze current business process and look for means to improve efficiency
• Ability to perform comprehensive research on inquiries and ability to respond timely to requestors
• Ability to provide in depth analysis of processes, provide recommendations for improvements and communicate recommendations to Management
• Fosters collaboration and works well in a team environment
• May need to assist other teams in the department with tasks during high volume time periods and special projects

Qualifications/Selection Criteria

• College Degree or equivalent work experience preferred
• 3 years prior related business experience required
• Intermediate Microsoft Access and Excel skills required
• Strong analytical, planning and organizational, problem solving and process management skills required
• Demonstrate abilities to partner effectively with other teams
• Demonstrate interpersonal and influencing skills required
• Strong coaching skills on technical, process, and customer service preferred
• Strong initiative/self-starter required
• Ability to work independently or in a group required
• Cognos development skills preferred
• Experience with VBA and SQL preferred
• Customer (internal and external) Service Focus
• Ability to collaborate with all levels of the organization
• Cultural Sensitivity
• Supports all Diversity, Equity, and Inclusion initiatives
• Plays an active and positive role in supporting change
• Ability to be agile and remain calm under pressure
• Some global travel may be required

Remote working requires 50 MB download and 7 MB upload internet speed.

Employment Type

Full-time

Company

Cartus

About Us

Realogy Holdings Corp. (NYSE: RLGY) is the leading and most integrated provider of U.S. residential real estate services, encompassing franchise, brokerage, and title and settlement businesses as well as a mortgage joint venture. Realogy’s diverse brand portfolio includessome of the most recognized names in real estate: Better Homes and Gardens® Real Estate , Century 21® , Coldwell Banker® , Coldwell Banker Commercial® , Corcoran® , ERA® , Sotheby’s International Realty® . Using innovative technology, data and marketing products, best-in-class learning and support services, and high-quality lead generation programs, Realogy fuels the productivity of independent sales agents, helping them build stronger businesses and best serve today’s consumers. Realogy’s affiliated brokerages operate around the world with approximately 190,000 independent sales agents in the United States and more than 112,000 independent sales agents in 113 other countries and territories.

At Realogy, diversity fuels success – for our company and for our employees. We strive to be the preferred company for diverse talent, committed to creating an inclusive environment that encourages everyone to succeed. We pursue talent – strategic thinkers who are eager to innovate, focused on execution and accountable for results. We value diversity – respecting backgrounds, cultures, perspectives.

You’ll find our commitment to diversity reflected in our achievements:

• Forbes 2020 Best Employers for Diversity.
• Recognized on the 2020 Human Rights Campaign Corporate Equality Index .
• Recognized for gender diversity on our board of directors by Executive Women of New Jersey and Women’s Forum of New York.
• First residential real estate company to endorse the Equality Act and fully support H.R. 1447 amending the Fair Housing Act to include LGBTQ+ as protected classes.

With diversity, we succeed together. We hope you’ll join us.

Cartus is the trusted industry leader , guiding clients through thousands of corporate relocation programs, large and small, unique and complex. Ideally equipped to lead, Cartus is ready to help your business – whenever, wherever your relocation program is headed. For more than 60 years, Cartus has helped relocating employees and their families find their way to new homes, new communities, and new experiences. We do it through an unwavering focus on listening and delivering services, solutions, and expertise that respond to their needs and the needs of their companies around the world. Whatever the move or location, we couple personal attention with the expertise gained through more than 4 million moves and a diverse client base.

Colorado Applicants Only

The base salary range for this position in Colorado is $28.71 to $35.11

EEO Statement

EOE AA M/F/Vet/Disability