Customer Engineer

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Title: Customer Engineer

Location: USA (Virtual)

Summary

The Customer Engineer will provide technical support for onsite customers across various Point of Sale (POS) platforms and is accountable for a specific territory and customers by providing industry leading service.

Essential Functions

• Perform diagnostics down to the root cause component
• Repair and replace PC components and peripherals
• Communicate with customers prioritizing service and expectations
• Troubleshoot and repair computer equipment and networks in a POS environment
• Dedicated commitment to customer satisfaction
• Effectively prioritize and complete service calls in designated area
• Accurately complete required paperwork and documentation for all work completed
• Combine speed and accuracy in completing tasks including credit card reconciliation, call handling, inventory, vehicle maintenance, returning equipment, and other technician duties as assigned
• Active member in the on-call rotation, working to becoming primary on call resource
• Learn proper customer communication techniques
• Learn processes and procedures to ship and receive equipment and parts to/from remote technicians and offices
• Demonstrate proper attitude, availability, punctuality, and attendance

Required Qualifications

• High School diploma and/or experience in a computer/technical position
• Basic understanding of the elements, functions, and inter-dependence of all parts of a POS system
• Excellent written and verbal communication skills as well as interpersonal skills
• Possess the accountability and personal responsibility to own and drive results
• Ability to work independently and part of a team environment
• Proficiency in Microsoft Office programs, including Outlook, Word, Excel and PowerPoint
• Proof of full vaccination against COVID-19 is required, except where prohibited by applicable state or local law. Requests for reasonable accommodations for individuals with disabilities and sincerely held religious beliefs will be evaluated in compliance with legal requirements.

Desired/Preferred Qualifications

• Possess excellent problem-solving and analytical skills
• Ability to effectively manage multiple projects with strong organizational skills, attention to detail and logical problem-solving skills

Supervisory Responsibility

• No

Travel and Availability to Work

• Ability to drive
• Ability to travel as needed up to 75%

Work Environment

Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, Microsoft Office applications, phones, photocopiers, filing cabinets and fax machines.

Physical Environment

Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

• Walking, bending, lifting, repetitive motion
• Use of hand tools and test equipment
• Occasionally lift up to 50 lbs.
• Ability to climb ladders

Other Duties/Changes

This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by NCR.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Proof of full vaccination against COVID-19 is required, except where prohibited by applicable state or local law. Requests for reasonable accommodations for individuals with disabilities and sincerely held religious beliefs will be evaluated in compliance with legal requirements.

Full Time Employee Benefits Include

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

EEO Statement

Integrated into our shared values is NCR’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.