Customer Care Specialist for our French Market (all genders)

As Customer Service Specialist (all genders) for our French Market you are responsible for our French speaking customers. You’ll handle inquiries via telephone, email and chat about delivery, returns, payments and a lot more!

INCLUSIVE BY DESIGN

At Zalando, our vision is to be the starting point for fashion – one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER – our diversity & inclusion strategy https //corporate.zalando.com/en/diversity-inclusion

Our employee resource groups https //corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups

WHY YOU SHOULD BE INTERESTED…

• Deliver calm and smart decisions in high-pressured situations while paying attention to detail
• Define and solve our French customers queries in a timely manner
• Develop great customer relations by exceeding expectations as the face of Zalando and ensure the best possible customer service
• Think fast and work proactively to master our dynamic and fast-paced environment

WE’D LOVE TO MEET YOU IF…

• Regardless of your background, you are customer focused and passionate about excellent customer service, ideally you have worked in a customer care specialist role before or you have gained first experience with customers
• You are Focused even under pressure, you take the right conclusion from our customer’s feedback and actively support the improvement of our customer service. You know your way around a computer
• You can empathize with the needs of the client and you’re able to find creative, suitable solutions for our customers
• You possess excellent knowledge of French, in written and spoken form and furthermore you have strong communication skills in English

Benefits

Career Development

• Learn and develop through our extensive Zalando training platform
• Support from an international team of experts; mentoring and professional development opportunities

Wellbeing

• 2 days paid leave per year for volunteering
• Minimum of 27 holiday days per year

Flexibility

• Fixed working hours between Mo-Fr 8 am – 8 pm and on weekend 9.30 am – 6 pm, you will work on 5 days a week between Mo-Sa with weekly shift changes
• Relocation assistance available – subject to prior agreement
• Hybrid working model with 60% remote per week
• Opportunity to work from abroad for 30 (working) days per year

Financial

• Access to the employee shares program
• 40% shopping discount on fashion & beauty products shipped and sold by Zalando, and 30% discount on Zalando Lounge

Family

• Supported transition into and out of parental leave, with a buddy and re-onboarding plan
• 3 fully-paid child sick days per year

ABOUT ZALANDO

It’s the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to almost 49 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values https //jobs.zalando.com/en/our-founding-mindset

do.More – our sustainability strategy https //corporate.zalando.com/en/sustainability

Follow us on Instagram instagram.com/insidezalando

Please note that all applications must be completed using the online form – we do not accept applications via email.