Customer Care Specialist (all genders) – Swedish Market

As a Customer Care Specialist (all genders), You are responsible for our Swedish speaking customers. You’ll handle inquiries via telephone, email and chat about delivery, returns, payments and a lot more!

INCLUSIVE BY DESIGN

At Zalando, our vision is to be the starting point for fashion – one that is inclusive by design. We only assess candidates based on qualifications, merit, and business needs. We welcome applications from people of all gender identities, sexual orientations, personal expressions, racial identities, ethnicities, religious beliefs, and disability statuses. We only want to know why you’re great for this role, so please avoid including your picture, age, and marital status in your CV as well.

We want to provide you with a great candidate experience. Please feel free to inform us of any accommodations you may need, so we can best support and assist you throughout the hiring process.

do.BETTER – our diversity & inclusion strategy https //corporate.zalando.com/en/diversity-inclusion

Our employee resource groups https //corporate.zalando.com/en/diversity-inclusion/our-employee-resource-groups

WHY YOU SHOULD BE INTERESTED…

• Deliver calm and smart decisions in high-pressured situations while paying attention to detail
• Define and solve our Swedish customers queries as a Customer Care Specialist in a timely manner
• Think fast and work proactively and always keep on top of things in a dynamic, fast-paced environment

WE’D LOVE TO MEET YOU IF…

• Regardless of your background, you are customer focused and passionate about excellent customer service
• You possess excellent knowledge of Swedish, in written and spoken form and furthermore you have strong communication skills in English
• Focused even under pressure, you take the right conclusion from our customer’s feedback and actively support the improvement of our customer service. You know your way around a computer

ZALANDO BENEFITS

• Support from an international team of experts; mentoring and professional development opportunities
• A detailed, fully compensated new starter training. Furthermore, you can look forward to comprehensive on the job trainings and personal development opportunities in a rapidly growing company
• 40% shopping discount on products shipped and sold by Zalando, and 30% discount on Zalando Lounge
• Supported transition into and out of parental leave, with a buddy and re-onboarding plan

ABOUT ZALANDO

It’s the perfect time to join Zalando on our journey, from being a pioneer in the world of e-commerce, to the starting point for fashion in Europe. We connect customers, brands, and partners across 23 markets.

Help us drive digital and sustainable solutions for fashion, logistics, advertising and research, bringing head-to-toe fashion to almost 49 million active customers through a team of diverse skill-sets, cultural backgrounds, and interests.

Our values https //jobs.zalando.com/en/our-founding-mindset

do.More – our sustainability strategy https //corporate.zalando.com/en/sustainability

Follow us on Instagram instagram.com/insidezalando

Please note that all applications must be completed using the online form – we do not accept applications via email.