CRM Team Manager

At Amazon, innovation drives growth and enables us to offer our customers more types of products more conveniently and at even lower prices. Amazon Kindle is a revolutionary reading device and one of the most innovative businesses at Amazon. We envision wireless electronic reading experiences that embrace a physical book’s simplicity and utility but take advantage of our store platform and the Kindle’s ubiquitous wireless connectivity. Our vision for Kindle is to have every book, ever printed, in any language, all available in under 60 seconds from anywhere in the world. The Amazon Kindle team is seeking a CRM (Content Risk Management) Team Manager for our Kindle Books Self-Publishing Operations.

Responsibilities

• Lead and supervise a team of L3 reviewers and L4 specialists.
• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
• Accountability for setting and meeting team operational goals.
• Assign and direct work; appraise performance; reward and discipline employees; resolve problems; and address staffing needs;
• Standard Operating Procedures development and roll-out, especially related to new process creation.
• Leverage technology and process innovation to bring continuous improvement to the operation (scalability, efficiency, scope, etc.).
• This position requires a candidate with the proven ability to drive process improvements and new process creation as well as the ability to keep pace with our growth while motivating others to meet the challenges of an extremely deadline-driven environment.

Basic Qualifications

• 4+ years’ experience in operations management
• 2+ years of people management experience.
• A minimum of two years experience in handling a team’s day-to-day operations
• Exceptional written and oral communication skills.
• Bachelor’s Degree or equivalent.
• Experience leading, coaching and developing others in a team based environment.
• Ability to speak to performance metrics (how, when, who).
• Experience with process improvement and innovative solutions.
• Candidates must be flexible with working schedule (i.e. possible weekends, late shift, on-call etc.). Should be open to a 24/7 work environment
• Demonstrated ability to be adaptable and successful in a highly fluid, fast-paced and ambiguous environment
• Ability to work with technical and non-technical business owners to get things done.

Preferred Qualifications

• 2 plus years Management experience in publishing, customer service or similar production environment with a demonstrated history of delivering innovative solutions to operational issues. Demonstrated history of developing employees to take on higher levels of responsibility,
• Understanding of Lean and Six Sigma,
• Experience automating a complex process
• Experience managing in a tight Service Level environment
• Strong technical and analytical aptitude, including knowledge of statistical tools and a history of working with engineers to deliver innovative solutions.

Company – ADCI – Tamil Nadu

Job ID: A1809909