COVID Health Program Supervisor

Job Summary

The Health Program Supervisor will be responsible for developing and conducting COVID-19 outreach to Refugee, Immigrant, and Migrant (RIM) communities in Maricopa County. In collaboration with the Senior Health Program Manager, this role will be responsible for creating and delivering COVID-19 health educational materials including videos, social media posts, and flyers, disseminating and tracking produced content to clients and Community Based Organizations, supervising, and training community health workers, and conducting qualitative research. The position reports to the Senior Health Program Supervisor under the Health Department in Arizona.

Major Responsibilities:

• Coordinate with the Senior Health Program Manager to develop a targeted outreach plan to reach RIM communities.
• Develop dissemination and tracking plan for targeted communities, disseminate & collect analytical information (with support from the Senior Health Program Manager).
• Develop narrative reports.
• Facilitate activities designed to gather data about COVID-19 knowledge, attitudes, and practices, particularly related to vaccine hesitancy and acceptance in different populations and how these change over time with messaging among RIM communities.
• Keep up to date with information and research on COVID 19 including new variants of concern, vaccine development and transmission levels in the community.
• Review, edit and provide material feedback on produced content and other materials.
• Participate in weekly bilateral meetings with project leads across the IRC network to share strategies on project deliverables, discuss best practices, and tackle challenges.
• Coordinate messaging with RIM community members on COVID risk mitigation, vaccination, and contact tracing.
• Identify and curate COVID health education materials from NRC-RIM for effective health education campaigns.
• Maintain and initiate partnerships with community partners.
• Supervise, train, and support Community Health Workers’ (CHWs) in COVID outreach efforts.
• Ensure COVID-19 precautions are followed during interactions with the community, including events.
• Ensuring Patient confidentiality and abiding by federal, state and local government guidelines on Confidentiality and COVID-19 requirements.
• Follow all IRC policies, procedures and protocols including adherence to the IRC Way and Child Safeguarding.

Key Working Relationships:

Position Reports to: Senior Health Program Manager
Position directly supervises: Community Health Workers,Interns, and volunteers within program.

Indirect Reporting: IRC Tucson Director, IRC HQ
Other Internal and/or external contacts:

Internal: IRC staff, interns, and volunteers

External: Community partners, religious and faith-based communities, DES, law enforcement, schools, Maricopa County Department of Public Health, Arizona State Refugee Health Coordinator, and other medical providers.

Job Requirements:

Education*:* Undergraduate degree in a related field.

Work Experience: Two+ years of professional work experience; preferably in public health, non-profit, or social services environment. Five years of experience in health-related case management position is preferred.

Demonstrated Skills and Proficiencies:

• Experience working with refugees and/or immigrants; cross-cultural or overseas experience accepted.
• Experience coordinating Community Health Worker programming.
• Experience with community-based research including survey design or other data collection and analysis methods
• Computer proficiency with an emphasis on Microsoft Office applications (Word, Excel, Teams, Outlook). Proven experience in web-based data entry systems, with both data extraction and design preferred.
• Highly organized self-starter with proven success prioritizing multiple tasks, making critical decisions, and delivering results in a fast-paced environment with tight deadlines
• Strong attention to detail with the ability to prioritize and manage time effectively.
• Flexibility with demonstrated ability to maintain responsibility for multiple tasks in the context of a diverse, fast-paced work environment.
• Strategic, creative, problem solver capable of working well independently and as a part of a team.
• Demonstrated understanding of coaching and motivational interviewing
• Must have a valid driver’s license, active insurance policy, and access to reliable transportation.
• In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Language Skills: Fluency in written and spoken English, bilingual ability preferred in Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona. Cross-cultural understanding and strong communication skills, both written and verbal.

Working Environment:**

Hybrid work schedule. Standard office work environment combined with some travel throughout service delivery area.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.