Counter Fraud Officer

About Us

Hillingdon Council: Putting our Residents first.

About The Role

Are you passionate about identifying fraud, with a great attention for detail? With the relevant skills and knowledge to support the Business Assurance Counter Fraud Team protect the public purse?

At Hillingdon we are driven by our purpose of putting our residents first and are looking to recruit two Counter Fraud Officers to our team.

The first role will be within the Special Investigations Unit, dealing with financial assessment, housing verifications, data analysis and supporting the Counter Fraud Investigators. The role will see the successful candidate work closely with the Financial Assessments Team, Housing Services and other internal departments, collecting information and analysing documentation to support the eligibility process, alongside risk assessing fraud referrals and actioning lines of enquiries.

The second role will be within the Revenue Investigations Unit is to maximise council tax revenue collection, investigate instances of rates avoidance, data analysis and pro-active projects. The role will involve working closely with colleagues from other service areas such as Council Tax, Planning and Private Sector Housing. You will be required to collect, analyse, and interpret information and evidence from multiple sources to ensure the accuracy of the council tax register.

Both roles are full-time positions operating in core business hours, with candidates expected to work flexibly to meet the needs of the service.

About You

The successful candidate will be a positive, enthusiastic, highly motivated individual who is keen to learn with experience delivering results in a public facing role. You will need to have a professional and hardworking approach and be able to manage your own time effectively in a pressurised work environment with the ability to work independently and in a team.

Experience of record keeping is essential as is a sound knowledge of IT systems, including word and excel. Experience of using Civica, Northgate systems and Protocol would be an advantage but is not essential. You should have excellent communication skills, verbally and in writing. as well as the ability to handle sensitive information whilst dealing with the most vulnerable of residents.

Previous experience of working within or in conjunction with Social Care would be beneficial if you are interested in the role within the Special Investigations Unit. Council Tax experience would be preferable if you are keen to apply for the role within the Revenue Investigations Unit.

The successful candidate must hold a UK driving license with a access to a vehicle.

What We Offer

We offer a range of Company benefits. These vary according to the business area and role but may include:

• local government average salary pension scheme
• free parking (4 days a week) if based at the Civic Centre
• a 36-hour week for all full-time staff
• generous holiday entitlement: a minimum 25 days a year (plus bank holidays), rising to 28 days after five years’ service. For more senior positions holiday entitlements can rise to a maximum of 36 days
• career breaks
• flexible working hours
• season ticket loan
• access to a Credit Union
• access to a wide range of training and courses
• discount on a variety of Adult Education courses run by the Council
• payment of professional fees where these are required
• discounts at council-owned leisure centres and swimming pools at Hillingdon (Uxbridge), Queensmead (South Ruislip), Highgrove (Ruislip) and Botwell Green (Hayes)
• cycle purchase scheme
• car sharing scheme
• 30% discount on green fees at council-owned golf courses

Additional Information

For an informal discussion about this excellent opportunity please contact Paramjit Johal, Counter Fraud Manager tel: 01895 556711, e: or Laura Piggott, Counter Fraud Manager tel: 01895277389 e:

Proposed dates for interviews to be confirmed.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Applicants should be aware that the post will only be offered to successful candidates subject to an Enhanced DBS check as well as other employment clearances.

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