Catholic Relief Services
About CRS
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.
Background
The Strategy and Operations Coordinator is an integral part of the larger Mission & Mobilization division, seeking to build a movement of millions in support of CRS’ mission and strategic priorities. This position is part of the Strategy & Operations (S&O) team that is primarily responsible for working across the division to maximize our operational potential to advance our impact. The Strategy and Operations team accomplishes this by enabling the department to establish a clear and aspirational strategy and roadmap for the department’s key initiatives, superior operational standards, clear and streamlined business processes, communications and collaboration, while also providing staff access to appropriate trainings and resources to develop the competencies, skill sets and knowledge to excel in their roles.
Job Summary
The Strategy and Operations Coordinator is a non-supervisory, individual contributor role that is pivotal to the successful functioning of the Strategy and Operations team, and in particular, the successful execution of events and supporting systems-based logistics, knowledge management and data support. This position will assist in the logistics and implementation/production for national events (virtual and in-person) and conferences, delegation trips and coordinating international travel, and supporting key divisional operations such as knowledge management, internal communications and staff training and engagement.
Roles and Key Responsibilities
- Create, coordinate, and maintain up-to-date departmental calendars for national and field events, business travel and other key dates on a routine basis.
- Serve as a key member of the virtual and in-person events production team, including availability to work nights and weekends.
- Record event data in Gateway, such as registration
- Serves as the Insight lead for data entry and preparing requisitions for events and other Insight related matters
- Support Knowledge Management team in development and roll-out of resources, review, input and tracking of data.
- Identify improvements to internal communications, knowledge management and collaboration processes and streamline business functionality (CRM, Microsoft 365). This involves researching current industry trends and using that insight to form relevant, actionable solutions.
- Curate departmental documentation and filing systems within collaborative tools (teams, SharePoint, etc.) and ensure content is up-to-date, including M2’s MyCRS sites.
- Enhance internal communication practices for stronger collaboration via various technology and communication vehicles.
- Support event logistics for M2 All-Staff Gatherings, including space and travel.
- Supports the maintenance of department inboxes and respond to messages
Qualifications
Basic Qualifications
Education and Experience
- Bachelor’s degree in business administration or related field, or equivalent experience required.
- Minimum of five years’ work experience in event management, data management or related fields required.
- Spanish fluency preferred
Travel– Ability to travel in the US as necessary. Ability to work nights and weekends.
Preferred location is within the Baltimore/DC/Mid-Atlantic region
Knowledge, Skills and Abilities (SKAs)
- Proficiency with databases, Office 365 and other technical tools to support operations
- Proficiency with virtual meeting platforms, including Zoom and Microsoft Teams
- Proactively seeks out optimization opportunities and recommends ongoing improvements
- Ability to think holistically and envision the big picture while maintaining strong attention to detail
- Ability and desire to work well with diverse employees in a cooperative and friendly manner
- Must possess ability to handle multiple priorities in a fast-paced environment
- Interacts with colleagues patiently and compassionately
- Demonstrates follow-through, efficiency, and clear and effective communications
- Able to work flexible hours when needed
Agency-wide Competencies
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Integrity
- Continuous Improvement & Innovation
- Builds Relationships
- Develops Talent
- Strategic Mindset
- Accountability & Stewardship
Supervisory Responsibilities: None
Work Conditions/Environment Conditions: CRS Headquarters office in Baltimore.
What we offer
CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
NOTE: All interested applicants must be authorized to work in the U.S. at the time of application.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
EOE/M/F/D/V – CRS is an Equal Opportunity Employer.
About Us
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.
About the Team
CRS’ talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people – especially children and vulnerable adults – to live free from abuse and harm.
CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate or global telecommuter, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.
CRS is an Equal Opportunity Employer