Coordinator, Country Programs ERT

JOB SUMMARY: The primary responsibility of the Country Programs Coordinator ERT is to support the implementation of services in an emergency setting. The Country Programs Coordinator ERT conducts and supports assessments, coordinates start up activities, develops proposals including budgets, logical frameworks, and detailed work plans. The Country Programs Coordinator ERT represents International Medical Corps at UN Cluster meetings, liaises with local authorities and members of affected communities, and collaborates with humanitarian actors. S/he supports the Emergency Response Team Leader when needed.

To perform this job successfully, an individual must be able to perform each essential function with or without reasonable accommodation:

Main Tasks And Responsibilities

Program design and proposals development

• Identify potential donors for project funding
• Identify projects and concepts using program data, assessments, and coordination efforts;
• Lead the design of projects and development of project proposals
• Identify local partners and entities
• Support local partners to develop proposals aligned with International Medical Corps programming.

Monitoring, Evaluation, Accountability and Learning

• Ensure new program proposals adhere to donor requirements and expectations regarding MEAL, demonstrating the country mission’s commitment to quality, accountability, and continual improvement.
• Ensure the allocation of necessary budget and human resources for implementation of MEAL activities across all grants.
• Ensure the implementation of MEAL activities in line with donors’ requirements and IMC’s minimum standards.
• Ensure formal design, implementation, training, and monitoring of community-based feedback and response mechanisms (CBFRM) to capture, monitor, respond to and act on feedback and complaints from communities.
• Ensures findings, lessons, feedback and evidences from the previous project cycles inform future program strategy, planning and design.
• Ensures partner level activities/training pertaining to MEAL are resourced.
• Ensure MEAL staff and findings are incorporated into program review and planning meetings.
• Regularly check on the complaints handling to ensure local guidelines are followed with respect to documentation, referrals, reporting pathways, and feedback loop.
• Ensure effective use and implementation of MEAL minimum standards across program management.
• Provide technical support to MEAL department while developing MEAL strategy for the country mission.
• Ensure Managers at all levels are aware of their roles and responsibilities related to CBFRM staff training and handling feedback/complaints referred by MEAL.

Effective implementation of the portfolio

• Provide sufficient leadership to enable program activities take place on time, on target, and to a high standard of quality.
• Hire, orient and supervise new team members as necessary.
• Determine training needs, advocate and plan for professional development. Train relevant national staff to undertake greater responsibility and thus ensure sustainability.
• Promote accountability, communicate expectations and provide constructive feedback via regular performance reviews.
• Draft agreements with partners, government bodies, and relevant local entities.
• Ensure donor compliance in activities and programming.
• Ensure effective monitoring and plan for program evaluation.
• Collaborate with human resources in the identification and selection of personnel.
• Request technical and operational support as needed through the Response Management Team.
• Draft and submit high quality and timely situation reports, donor reports, and local government reports.
• Visit existing and potential Emergency Program partners offices and project locations.
• Identifies problems, bottlenecks and issues impacting implementation and coordinates identification and implementation of solutions.

Coordinate and Liaise

• Support the emergency response in developing and maintaining relationships with relevant stakeholders (UN, Ministry of Health, national and international NGOs, donor agencies, private sector).
• Ensure appropriate information flow among headquarters, field, and external actors.
• Enable a process for lessons learned for programming, operations, and International Medical Corps coordination.

Representation

• Participate in media relations, public outreach and awareness initiatives, including coordinating and responding to inquiries, acting as a spokesperson, or identifying and preparing spokespeople for local, national and international media in coordination with the Communications department

Contribute to International Medical Corps mission and strategy

• Coordinate or participate in dialogue (meetings, workshops, etc) on International Medical Corps strategy in country;
• Support the development of the program strategy in coordination with departments active in the emergency response;
• Participate in training and professional development activities(literature, publications, and relevant papers/documents);
• Ensure mutual support within the team and contribute to teambuilding.

General

• Deployed personnel are expected to assist with the setup, maintenance and demobilization of the clinical spaces and base camp as required.

Policy Adherence

• Actively promote PSEA (prevention of sexual exploitation and abuse) standards within International Medical Corps and among beneficiaries served by International Medical Corps.
• Adhere to the Code of Conduct, maintain humanitarian principles and respect international humanitarian law at all times.

The fluid nature of emergency response requires personnel to adapt to a rapidly changing landscape; duties may be reconfigured to meet operational requirements.

Perform other duties as assigned. The duties and responsibilities listed in this document are representative of the nature and level of work assigned and not necessarily all inclusive.

Code of Conduct

As applicable to this position, an individual must promote and encourage a culture of compliance and ethics throughout the organization and maintain a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards. Staff are also responsible for preventing violations to our Code of Conduct and Ethics, which may involve Conflicts of Interest, Fraud, Corruption or Harassment. If you see, hear or are made aware of any violations to the Code of Conduct and Ethics or Safeguarding Policy, you have an obligation to report.

If this is a supervisory position, one must set an example of ethical behavior through one’s own conduct and oversight of the work of others; ensure that those who report to you have sufficient knowledge and resources to follow the standards outlined in the Code of Conduct & Ethics; monitor compliance of the people you supervise; enforce the Code of Conduct & Ethics and International Medical Corps’ policies, including the Safeguarding Policy and the Protection from Harassment, Bullying and Sexual Misconduct in the Workplace Policy, consistently and fairly; support employees who in good faith raise questions or concerns.

Safeguarding

It is all staff shared responsibility and obligation to safeguard and protect populations with whom we work, including adults who may be particularly vulnerable and children. This includes safeguarding from the following conduct by our staff or partners: sexual exploitation and abuse; exploitation, neglect, or abuse of children, adults at risk, or LGBTI individuals; and any form of trafficking in persons.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

Minimum Qualifications

• Typically, a Bachelor’s Degree in Humanitarian Affairs, Social Science, Public Health, Emergency Management or related field is preferred. Equivalent combination of relevant education and experience may be substituted as appropriate.
• Typically, 7+ years of relevant progressive experience in humanitarian relief or development sector/context, NGO programs and projects experience with increasing responsibilities, including a minimum of 3 years of international work experience in an operations management role is required.
• Profound cross-cultural awareness and insight into health care issues
• Significant experience managing projects in developing countries or similar context, ideally in humanitarian response situations
• Demonstrated, successful experience with humanitarian funding. Familiar with common donors (BHA/OFDA, BPRM, DFID, ECHO, UN) and the coordination system
• Familiarity with relevant stakeholders, especially international organizations (EU, UN, WHO);
• Familiarity with international humanitarian operations, coordination structures, and the mandates of donors, UN agencies, and other NGOs;
• Familiarity with USAID rules and regulations, and their application in humanitarian settings;
• Understanding of health and development concepts in developing countries and humanitarian settings;
• Working knowledge of financial management and strategic planning
• Experience using DHIS2
• Understanding and ability to work in unstable and multi-cultural environment (cultural sensitivity)
• Full computer literacy and adequate administrative skills
• Ability to effectively present information and respond appropriately to questions from senior managers in the field and HQ, counterparts, senior government and rebel leaders and other related regional players
• Ability to read, write, analyze and interpret, technical and non-technical information in the English language.
• Fluency in written and spoken English is required; fluency in Spanish, French or, Arabic is desirable