Continuous Improvement Analyst (Remote)

Xylem |ˈzīləm|

• The tissue in plants that brings water upward from the roots;
• a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative, and sustainable water technologies improving the way water is used, managed, conserved, and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you! For more information, please visit us at www.xylem.com .

We Offer You More Than Just “A Job”

• Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
• Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
• Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
• Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Emerging Leaders, and Working Parents Networks.

Role Summary

The CI Analyst supports the CI Leader and other business leaders by performing analytical activities, pulling together data from a wide range of business systems (salesforce, quote, steeb, ServiceMax, onestream, BPCS) so that improvements can be made for productivity savings, customer excellence and overall organizational efficiency.

The CI Analyst will be responsible for continuing the implementation of ServiceMax to ensure it is used as a tool to drive profitable lifecycle services growth. The incumbent may be involved in training new starters, managing communication for a team of champions, creating reports and dashboards, and minor projects.

The incumbent participates in CI projects to support the planning and data analysis phase for project leaders as well as managing some small projects. Some travel will be required.

CI Analyst Responsibilities

• To support the CI Leader and business leaders with complex analysis covering multiple systems with a focus on customers, problem-solving and business improvement
• To participate in CI projects of a large or complex nature, particularly in the project scope/ definition and analysis phase by supporting reporting and analysis
• To support others by training/ coaching to improve overall capability in business systems and analysis
• To share learnings and success stories through point kaizens, XylemNow and report outs as required by management

Project Management Responsibilities

• To support the CI team by running smaller projects such as ServiceMax implementations and related projects
• To coordinate and run a program of customer service, revenue generation or productivity savings projects with a tangible project plan and target
• To report on projects using GEP or other reporting systems and validate savings for the projects with business leaders and the finance team
• To support others with reporting, GEP is required.

ServiceMax Responsibilities

• To serve as a first line resource for the resolution of problems related to the ServiceMax system and identify opportunities to improve user satisfaction.
• To work with project teams to plan, coordinate, and rollout ServiceMax change/releases to Controlled Testing and Production, obtain required approvals as scheduled, and transition project to Production.
• Partners with the IT community and vendor customer service as necessary to resolve system and/or data issues.
• Trains new staff and managers to increase the overall level of system literacy and reporting capability within the business
• Supports the team to create dashboards, reports, KPI measurement and tools within ServiceMax that reduces manual work and helps ensure we measure key KPIs within the business or for customers
• Provides monthly reporting as needed for management and Director.
• Must work within the Xylem policies and procedures at all times.