Content Supplier Auditor

We have been a leading figure in publishing for more than 500 years. We have always been a forward-looking organization, maximizing the technology for the day, but digital transformation is bringing enormous change, fast. That same spirit of innovation and entrepreneurialism is critical to our future success. In a fast changing publishing landscape, OUP welcomes the inquisitive, the inventive, and the ambitious; people who challenge the conventional, and pioneer the possible.

About The Role

We are recruiting for a Content Supplier Auditor to make a significant impact within our Content Delivery department. This new position will report to the Head of Supplier Strategy within our Group Technology and Operations division. As the Content Supplier Auditor, you will audit processes, tools, and operational practices at external content creation suppliers serving the Academic Content Delivery team. You will ensure suppliers are working and delivering to OUP specifications.

As part of this role you will develop, own, and execute the supplier audit process and related documentation. With input from OUP stakeholders, you will also oversee new tool development and implementation at the content creation suppliers and regularly report on risks and opportunities related to supplier performance and capabilities.

Key Responsibilities Will Include

• Develop, own, and execute an external auditing program that will ensure processes and deliverables at OUP’s content creation suppliers continuously meet requirements for Academic content.
• Collaborate with books, journals, and digital operations, the business process team, design, and other business areas as needed to ensure OUP’s workflow and process requirements are documented according to best supplier management practices (e.g., DITA).
• Functions as “voice of the supplier” in internal projects and discussions related to process, workflow, and practice change.
• Engage continuously with content creation suppliers to evaluate supplier compliance to OUP requirements at all workflow stages and evaluate operational risks.
• Based on audit results, identify opportunities to improve business processes at OUP and suppliers.
• Report to senior management quarterly on auditing outcomes and previously identified areas of improvement.
• Understand and keep current on operational technologies and processes at content creation suppliers. Identifies and pitches opportunities for new technology adoption to OUP stakeholders.
• Own and oversee supplier tool testing and implementation, including acceptance criteria, piloting processes, and stakeholder engagement.
• Participate in or leads projects related to supplier tools and workflows as assigned.

This is a global position and can be based in either our UK or US locations.

About You

If you have a background in publishing production and an understanding of third-party suppliers through auditing, and are looking for a new challenge, then this opportunity will interest you. The successful candidate will be positive and motivated with a strong interest in driving excellence and must demonstrate the following skills and experiences:

• Strong technical knowledge of content production workflows, tools, and technology. Understanding of current typesetting platforms, industry-standard DTDs, and related tools preferred.
• Strong communication and reporting skills. Some Excel proficiency useful.
• Experience with project management frameworks and tools preferred.
• Comfortable with travel and in-person visits to suppliers in many parts of the world, including India and the Philippines.

Desirable

• IRCA ISO 9001 Lead Auditor qualification or equivalent expert knowledge of auditing processes, including experience developing and executing an operational auditing program focused on external suppliers.

Benefits

We care about work/life balance here at OUP. With this in mind, we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect of working hours and the use of technology to support regular remote working, dependent on role. We also have a great variety of active employee networks and societies.

We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.

Please see our Rewards and Recognition page for more information.

For any US applicants our local US benefits will apply

Queries

Please contact [email protected] with any queries relating to this role.

We are currently thinking through how we use our offices in the future and are open to discussing flexibility within this such as a blend of office and home working.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.