Contact Centre Officer

Job Title: Contact Centre Officer

Job Location: Bradbury House, 4 Ohio Place, Salford, Manchester M50 2GT

Hours: 38.5 per week (Night shifts Wed-Fri 8pm to 8am plus alternate Saturdays)

Salary: £23,562 per annum based on 38.5 hours per week plus night shift allowance of £4,161.80.

Contract Type: Permanent

Are you highly motivated, enthusiastic and well organised for managing multiple priorities?

Would you love the challenge of a fast paced environment, dealing with stressful situations over the phone?

If so, this role could be for you!

A day in the life of a Contact Centre Officer:

• You will be handling incoming requests in a timely, efficient manner whilst supporting our staff and volunteers being deployed to responses.
• You will deliver an effective and professional call handling service ensuring the people in crisis remain main point of focus, thinking on your feet as required.

To be a successful Contact Centre Officer:

• Do you have experience of working in a call handling environment?
• Do you have excellent communication skills and know how to maintain effective communication in stressful situations?
• Are you IT literate particularly with Microsoft Office?
• Are you able to adapt work schedules, plans and resources to meet changing needs?

Closing date for application is 23.59 on Sunday 12th November 2023.

In return for your commitment and expertise, you’ll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance: Access to mental health and wellbeing assistance.
• Team Working: Champion our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme**.**
• Season ticket loan: Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Connecting human kindness with human crisis