Contact Center Specialist with knowledge of Serbian

Lviv, UA

Full-time on site or remote

Position Summary

Are you passionate about Communication and Data? Nestlé Business Services Lviv team is looking for those who are ready to take on the challenge and become a part of our loyal & dynamic team. In this position, you will be able to apply your skills and knowledge in the international environment, cooperate with Nestlé colleagues across the globe and grow your career within the biggest company in the FMCG industry. We’re proud to be an active equal opportunity employer to enhance diversity & inclusion in our company

You are:

• Attentive to details
• Skilled in MS Office, particularly in MS Excel
• A great communicator and a team player
• Well organized
• Confident in English on at least Intermediate level and Serbian on Advanced level

With you we will:

• Timely response to customer inquiries; 
• Provide required information using available resources;  
• Follow up calls where necessary; 
• Participate in KPIs trends, root cause analysis of mistakes/errors and problem-solving; 
• Ensure the availability of updated Standards due to legal and process changes and Nestlé Best Practices. 

What`s in it for you:

• Remuneration package: annual salary review & bonus, 28 days of paid vacation, paid sick leaves, medical insurance, lunch allowance, IT Club discount program;
• Official employment;
• Personal & Professional development opportunities
• International environment and diverse team;
• possibility of distance work

How we will proceed:

You send us your CV – We contact relevant applicants – Interview with a Recruiter – Interview with Hiring Team – Job Offer communication to the Finalist – First working day

Sounds exciting? Submit your CV today!