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Consumer Finance Legal – Lawyer (FTC)

Lloyds Banking Group

Our vision within Consumer Finance Legal is to “Protect, Influence, Empower”. We align with the aims of the business we support in demonstrating the Group’s capabilities to deepen customer relationships and redefine ways of working to deliver a leading customer experience. We’re specialists in identifying and guiding on legal risk, but we go further and make valuable contributions with our commercial insight, whilst ensuring customers receive fair and consistent treatments.

This is a 6 month FTC , Location is Flexible

Role Description:

You’ll report to a Senior Lawyer within the team.

You’ll provide insightful, commercial advice, and legal expertise to business and support partners, and facilitate the delivery of excellent outcomes for customers and for LBG across all the products the team supports.

We’d like you to have technical knowledge of consumer credit law, general consumer law as well as applying FCA Principles, FCA rules (e.g. CONC), Payment Services Regulations, and other requirements applying to the products we support (unsecured credit, hire and hire purchase).

In addition, going forward implementing the higher standard of customer treatment under Consumer Duty will be a key requirement.

On the Transport side, having experience in drafting and negotiating commercial contracts with a good knowledge of commercial law would also be valuable.

You’ll be required to deputise for Senior Lawyers when required.

We’ll be looking for you to focus on growing your own capabilities and investing in personal development by identifying and using the many opportunities within the team.

Key Accountabilities:

As a Lawyer in the team you’ll be encouraged to provide advice on all aspects of customer journeys, from the on-boarding of customers through to servicing, collections and recoveries processes, contractual documentation, letters, rectifications and new regulations in a way that makes a real difference to a customer’s experience. This includes the ability to support and provide legal advice on the following:

  • customers in financial difficulty/insolvency.
  • customer complaints.
  • rectifications & remediations.
  • persistent debt.
  • consumer duty.
  • digital journeys.
  • customer terms & conditions reviews.
  • new product offerings.
  • legal developments (statutory or otherwise).
  • risks are addressed and appropriately raised, reported, escalated and shared.
  • training needs of the businesses we support.

For this role your focus will be on issues affecting the unsecured personal loans and credit card businesses.

Deliver legal technical input to influence projects, with a significant impact across the Group or a number of Business divisions.

Working collectively with lawyers across the Legal Community to provide joined up legal support in the areas of litigation, contentious regulatory, competition, data protection and commercial contracts issues to Consumer Finance.

In addition, you will:

  • assist in any dealings with the FCA, PRA and other regulatory or trade bodies. This may involve helping to craft external thinking on the reform of consumer credit and consumer protection legislation;
  • work in partnership with other Group, Divisional and Business Divisions – in particular Digital Engagement, Finance, Risk, CCOR and Operations;
  • help to deliver the engagement model between Legal and our customers; and
  • participate in Legal and Secretariat community projects.

Key Capabilities

At least, a qualified solicitor with a minimum of 3 years post qualification experience (or have equivalent legal qualification or experience).

Responsibility for the provision of high quality legal and commercial advice and support to relevant partners on a wide range of their needs.

Sound legal, commercial and risk judgement and understand and build an effective Legal risk management framework.

Build effective working partnerships and consensus, applying positive relationship management and interpersonal skills.

Required to work effectively with management and executives across a variety of functions, not only to ensure compliance with legal requirements but also to proactively challenge, advise and influence management on legal issues.

Thrive on challenge and be able to balance multiple competing demands through uncertainty or ambiguity.

Positively influence others by role modelling core LBG values and behaviours.

What you’d get in return

We’ll give you a broad remuneration package which includes:

  • A discretionary performance share bonus
  • A generous pension contribution
  • 30 days holiday plus bank holidays (Pro Rata)
  • A flexible cash pot (4% of base salary) you can adjust to suit your lifestyle (Pro Rata)
  • Private health cover
  • Wider corporate benefits and perks

Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We’re an equal opportunity employer and deeply value diversity within our organisation.

We’ve gained industry recognition including Stonewall Top 100 Employer, Top 30 Employer for Working Families, Gold Standard 2014 from the Business Disability Forum and Top 50 Employer for Women.

To apply for this job please visit www.aplitrak.com.


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