Consultant (Biometrics Support Specialist)

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CFA-US97-2023-63

Position Title: Consultant (Biometrics Support Specialist)

Duty Station: Nairobi, Kenya (with required duty travel)

Classification: Consultant

Duration of Consultancy: 3 months with possibility of extension

Estimated Start Date: As soon as possible

Closing Date: November 3, 2023

Project Context and Scope:

Established in 1951, IOM is a Related Organization of the United Nations. As the leading UN agency in the field of migration, IOM works closely with governmental, intergovernmental, and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all and does so by providing services and advice to governments and migrants.

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to tens of thousands of refugees each year. IOM’s multi-disciplinary staff members provide a range of services and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. IOM USRAP global operations are managed centrally from the IOM USRAP office in Washington DC.

Under the supervision of the Deputy Head of Operations, East & Southern Africa, the successful candidate will be a highly motivated and organized individual with a willingness and/or experience working in hardship locations. S/he will be responsible for the provision of biometric collection services for refugee applicants to the U.S., including but not limited to contacting applicants, scheduling appointments, capturing biometrics, and reporting of activities to U.S. Citizen and Immigration Services (USCIS). The work will be carried out in challenging operating environments in Kenya, Botswana, and Djibouti.

Note that the position is open to U.S. citizens only. Appointment will be subject to U.S. government security clearance, medical clearance, and relevant security training certification.

Core Functions and Responsibilities:

1. Scheduling date and time of biometric appointment of relevant refugee applicants in coordination with USCIS.
2. Registration and subsequent capture of biometrics for relevant refugee applicants.
3. Preparation of statistics and reports for the Deputy Head of Operations on relevant activities.
4. Preparation and submission of daily reports related to biometrics capture on behalf of USCIS, as well as all other issues associated with biometrics capture.
5. Undergo training on use of biometric equipment.
6. Undergo duty travel to Dadaab Refugee Complex, Botswana, and Djibouti to perform biometrics capture services, as required.
7. Perform other duties as assigned.

Required Qualifications and Experience:

Education/Experience

• Seven years of working experience with secondary education; OR five years of working experience with bachelor’s degree.
• Experience in delivering on set objectives in hardship situations preferred.

Skills

• Strong organizational skills and an ability to work independently.
• Strong communication and problem-solving skills.
• Excellent computer skills – MS Office Internet.
• Strong interpersonal and communication skills.
• Attention to detail and ability to organize.
• Self-motivated and objective driven.

Travel

• The assignment will take place in three countries – Kenya, Botswana, and Djibouti.

Languages

• For all applicants, fluency in English is required (oral and written).
• Somali and/or Swahili language ability preferred.

Competencies

Values

• Inclusion and respect for diversity: respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: demonstrates willingness to take a stand on issues of importance.
• Empathy: shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Posting Period:

From 25 October 2023 to 3 November 2023

Notes:

• Only US [CP1] citizens will be eligible for consideration.
• Appointment will be subject to US government security clearance, medical clearance, and relevant security training certification.
• Most of the work will be undertaken in Dadaab Refugee Complex in Kenya, which is classified as a Category E duty station, indicating extremely difficult living and working arrangements.