Concierge

The primary role objective of the Concierge is to ensure our residents are well looked after, supported and treated with the highest priority during all interactions. As the first impression of the community, this high-profile position carries a special responsibility. Our Concierge team is dedicated to accommodating customer requests from the ordinary to the extraordinary. With local knowledge and insights, the Concierge team does wonders to enhance customer experiences, making their time at the community much more enjoyable. Success for a Concierge is defined by providing the ultimate experience to every customer.

Key Responsibilities Include

• Enhance the resident experience by creating and maintaining a warm, inviting, and professional environment.
• Welcome current/prospective residents and their guests with courtesy, poise and professionalism (stand, greet, eye contact, firm handshake, etc.).
• Personalise each interaction to maximize the customer experience.
• Anticipate the needs of our customers and seek creative ways to exceed expectations.
• Manage all incoming inquiries and warmly transfer to the appropriate party.
• Act as liaison between customers, guests, and Lendlease employees.
• Actively seek ways to resolve issues or concerns with customer and business needs in mind.
• Diffuse and redirect difficult situations while maintaining decorum; apply common sense and judgment to work problems.
• Build a sense of community such that residents feel comfortable and “at home.”
• Adapt to constantly changing situations and personalities, ensuring quality service to all customers.
• Project warmth, care, and concern for all, along with proper etiquette.
• Maintain an organized and inviting front desk.
• Complete all paperwork correctly.
• Process/sort incoming mail.
• Complete all data entry/computer requirements accurately on a daily basis.
• Proofread and review all documents and reports to ensure error-free work.
• Organize and coordinate work.
• Other duties as assigned.

Experience

• A minimum of one years’ experience in a similar role and/or demonstrated experience in providing high-end customer service at a different environment
• Savvy computer skills, including the ability to manoeuvre internet searches
• Stellar phone etiquette as well as exceptional verbal and written communication skills
• Prior administrative experience (i.e. answering phones, data entry, drafting written communications, taking messages, etc.)

We aspire to create a diverse workforce by recruiting suitably qualified candidates from a range of backgrounds regardless of age, sexual orientation, ethnic or national origin or colour, sex, trans- gender status, religion or belief, pregnancy and maternity, marital or civil partnership, or any other group who face disadvantage in our society. As part of our ongoing commitment to diversity we have invested in the external verification for equality, diversity and inclusion and have achieved the Equality Assured Standard accreditation and the National Equality Standard.

We particularly encourage applications from currently under-represented groups in our industry including those who self-identify as women, black, Asian, minority ethnic, lesbian, gay, bisexual, transgender and/ or disabled.

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