Bilingual Transfer Specialist

We have a unique opportunity for someone to contribute their talents and strengths as a  Bilingual Transfer Specialist.

We give you a world of potential

This role focuses on ensuring that excellent customer service is provided to all of our shareholders and clients through an up-front review and validation as well ongoing processing or rejection of operational documents of all incoming transfers, account transactions, dividend reinvestment requests, legal inquiries, issuer’s requests and lost certificates.

The incumbent is an expert member of the Operations team, sufficiently cross trained and knowledgeable in all possible transfer, legal or transaction requests and as such able to provide guidance, direction and training to the group and other interrelated units.

A role you will love

Key Accountabilities
Process and review general and complex data entry transactions for various transaction types including Estate transfers, purchases/sells, and account maintenance within established productivity and quality standards and minimal supervision.
Provide service that is based on a full understanding of the client’s requests. It is critical to meet those needs with timely as well as accurate advice or service.
Review and verify accuracy and completeness of source documents for processing following existing business rules with minimum supervision.
Communicate directly with clients
Identify source documents that are incomplete or have irregularities.
Escalate and handle complex inquires as needed per documented procedures.
Required to work overtime and assist other departments during peak volumes to assist in meeting our clients service level agreements.
Complete required internal training and compliance classes timely.
Provide Estate requirements to our clients

What will you bring to the role?
High attention to accuracy and detail.
A working knowledge of the securities industry as it relates to transfer agencies.
Estate Knowledge
Ability to handle inquiries from several sources (i.e. email, phone, fax, incident tracking system) and provide high quality responses and follow in house methodologies for tracking and follow-up.
Excellent telephone customer service and problem-solving skills.
Drives process improvements by identifying problem areas and presenting solutions to management.
Maintains confidentiality of any sensitive information as part of the job function.

Education and Experience
College or University; or equivalent combination of education and experience is preferred.
Must be knowledgeable with regulatory security requirements.
Broad knowledge of the Canadian Securities Industry, preferably from a Stock Transfer perspective an asset.
2-3 years industry experience required for this position.
Excellent knowledge of various Microsoft Office Applications such Microsoft Excel, Word, and Access.
Ability to build functional reference and tracking tools within an intranet platform preferred.
Must be adaptable to the changing needs of the department, including working in a rotating shift schedule between 8:30 to 7:00 pm.
Availability to work overtime as required.

This is a fantastic opportunity to join a team where you can make a genuine impact on how we work and help to shape the team.

A Company To Be Proud Of

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential

Rewards designed for you

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts. We’ve partnered with other organizations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at [email protected] detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

Covid-secure

We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment.

In most circumstances we are currently performing all interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.

Primary Location

Canada

Other Locations

Canada

Work Locations

Montreal-Blvd. Robert-Bourassa

Job

Permanent Employee

Job Posting

Aug 30, 2022, 2:44:18 PM

Unposting Date

Sep 13, 2022, 10:59:00 PM