Compliance Officer

NS&I is one of the largest savings organisations in the UK with 25 million customers and more than £202 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back over 150 years to 1861.Working as part of the Compliance Team, the successful candidate will be responsible for implementing and delivering the Compliance function in line with NS&I’s compliance policies.

The team objective is to ensure that NS&I is compliant with laws and regulations and that reputational risk is managed where business decisions are taken.

• To support the Compliance Delivery and Advice Manager to ensure that NS&I fully meets its legal and regulatory obligations.
• Represent the Compliance function in the NS&I Change process.
• Subject matter expert for NS&I GPS client accounts.
• Review Financial Promotions (FP) and NS&I GPS marketing material and ensure the appropriate legislative and regulatory rules are met.
• Review and approve other customer and corporate communications (non FP) material through the Financial Promotions process within agreed service level agreements.
• Responsible for the process to ensure that responses to FOI requests are issued within regulatory deadlines.
• Regular contact with both the NS&I Complaints Management team and Atos Compliance colleagues providing advice and guidance on complex customer complaints and policy and legal issues, some of which will involve liaison with TLA in order to seek appropriate legal advice.
• Work with the NS&I Financial Crime and the NS&I Data Protection teams to ensure that guidance to the business is timely and appropriate in respect of terms and conditions and product brochures and other customer communications (paper and digital).

We’ll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Managing a Quality Service
• Communicating and Influencing
• Delivering at Pace
• Working Together

We’ll assess you against these technical skills during the selection process:

• Good communication (both written and verbal) skills. Experience of writing policies and procedures
• The ability to work well under pressure and be able to multi-task
• Excellent organisational skills and proven experience of meeting deadlines
• In-depth knowledge and understanding of all rules, regulations, codes of practice, guidance and industry best practice relating to advertising and customer communications applicable in the financial services industry

A small company with a big reach we offer a range of benefits to include flexible working, great opportunities for development and a generous pension scheme. We care for colleagues, respect one another, invest in our people and manage talent effectively.

Some Benefits Of Working At NS&I Include

• Generous and tailored L&D offering
• Mentoring (including reverse mentoring) & Coaching opportunities
• Hybrid working
• Two contributory pension schemes (Alpha & Partnership Pension)
• 9 day fortnight scheme
• Generous annual leave – starting at 25 days, increasing to 30 days

Please see the attached document for full list of available benefits.Successful candidates must pass a disclosure and barring security check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

See our vetting charter.People working with government assets must complete basic personnel security standard checks.This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.To apply please click the link on this advert and follow the steps to complete the application form.

We will be sifting applications based on the following criteria as well as your job history and statement of suitability.

• Working knowledge of the FCA’s rules relevant to retail financial services/cash deposits, in particular BCOBS, and the ASA codes of conduct for advertising
• Experience of writing policies and procedures to ensure they are reflected correctly in customer comms and vice versa
• Working knowledge of operational processes in the financial services industry
• In-depth knowledge and understanding of all rules, regulations, codes of practice, guidance and industry best practice relating to advertising and customer communications applicable in the financial services industry

During The Interview You Will Be Asked Questions To Assess The Following Experience And Technical Knowledge

If shortlisted you will be invited to attend a 1 hour panel interview via video call.

• Good communication (both written and verbal) skills. Experience of writing policies and procedures
• The ability to work well under pressure and be able to multi-task
• Excellent organisational skills and proven experience of meeting deadlines
• In-depth knowledge and understanding of all rules, regulations, codes of practice, guidance and industry best practice relating to advertising and customer communications applicable in the financial services industry

You will also be asked questions to assess following behaviours in the Civil Service Success Profiles Framework – Level 3

• Making Effective Decisions
• Managing a Quality Service
• Communicating and Influencing
• Delivering at Pace
• Working Together

Interviews will take place on 28th February/1st March 2022

Note we are unable to accept CVs. This role is subject to Baseline Personnel Security Standard and financial credit checks.

Reserve List

A reserve list may be held for a period of 12 months from which further appointments can be made.

Working for NS&I

Employees are currently working remotely from home due to the Covid pandemic. However this situation is subject to change and if appointed you must be able to work in one of our office locations London, Durham, Lytham or Glasgow when required.

Any move to NS&I from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

Internal NS&I employees and existing Civil Servants who are successfully promoted may be awarded a salary increase of up to 10%.

If you are applying for a role at the same NS&I band as you are currently and the advertised salary of the role is higher, if you are successful, any salary increase will be at the discretion of NS&I and will be reviewed as part of the next annual pay review, in accordance with the NS&I employee handbook.

If you are applying for a role at the same NS&I band as you are currently and the advertised salary is lower than your current salary, if you are successful and accept the role you will need to accept the role at the advertised salary, which would involve your current salary being reduced to the advertised amount.

Further information

Please visit our website http://nsandi-corporate.com/about-nsi for further details about NS&I.

Our recruitment process is underpinned by the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, please contact us at [email protected].

Feedback will only be provided if you attend an interview or assessment.

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.