Community service administration assistant clerk – hunter

Community service administration assistant clerk – hunter

• Department of Communities and Justice
• Brisbane QLD, Australia

Job Description

Company description:

Department of Communities and Justice

Job Description

Community Service Administration Assistant Clerk Grade 3/4 – Muswellbrook Community Corrections, Corrective Services NSW

• Provide administration and clerical support, Part-time vacancy
• Clerk Grade 3/4, salary ($74,117 – $81,158 pro rata) plus employer’s contribution to superannuation and annual leave loading
• Diverse and inclusive organisation

About The Company

The Department of Communities and Justice (DCJ) was formed in 2019 with the merger of two former departments, Family and Community Services (FACS) and Justice. By combining FACS and Justice, the two agencies are now able to work together as DCJ to support everyone’s right to access justice, to help families, and to promote early intervention and inclusion, in order to provide benefits for the whole community.

Corrective Services NSW (CSNSW) delivers professional correctional services and programs to reduce the risk of re-offending and enhance public safety. It serves a key function of the NSW Justice sector by providing effective, safe and humane management of offenders both in custody and in the community CSNSW also works in partnership with other government and community agencies to ensure that offenders and their families are supported.

Community Corrections is one arm of CSNSW that supervises offenders who are subject to community-based orders imposed by the courts or State Parole Authority. Community Corrections aims to reduce the impact of crime on the community by effectively case managing offenders to achieve resettlement and successful order completion.

About The Role

We have an opportunity for a highly motivated Community Service Administration Assistant to be part of the Community Corrections team located in Muswellbrook. The role will see you responsible for but not limited to the following;

• Conduct induction interviews/work placement assessments and inspections and allocate clients to appropriate agencies through written instructions.
• Identify and induct potential agencies into the work order scheme to ensure there is an availability of agencies to sustain the demand for work orders
• Allocate offenders to suitable work locations and monitor their ongoing attendance and progress at the work location.
• Co-ordinate and maintain computerised and manual attendance records for offenders placed at worksites and collect the hours worked by clients, record data and generate reports.
• Undertake work, health and safety site inspections of agencies to establish suitability for the work order program.
• Manage client and agency enquiries regarding placements, absences, appointments and other general enquiries relating to the work order program.
• Prepare relevant papers for in order to assist the Community Service Organiser in court preparations.
• Participate in meetings with Community Service Organiser, Community Corrections manager and field officer to coordinate the operations of the work order program.
• Due to the limited availability of work locations, the role in consultation with the Community Service Organiser needs to be alert to the needs of existing agencies and able to identify and recruit suitable new agencies.
• Exercising appropriate placement and management strategies for offenders who can present with a variety of dysfunctional behaviours, unsuccessful work histories and other characteristics that would negatively impact on program objectives.
• Balancing a high work volume workload with the need for precise detail and accuracy in order to satisfy audit and legal requirements due to legal ramifications.

About You

To be successful in the role, you will

• Be a highly organised and motivated individual who thrives in a fast-paced setting.
• Be team player and have proven practical experience in providing a high level of support, particularly in an environment with competing demands.
• Have a strong attention to detail as well as excellent communication skills, with the ability to work collaboratively and build effective working relationships.
• Possess a high level of integrity and display confidentiality and discretion at all times.
• Be able to adapt and prioritise project tasks that change frequently.
• Have a willingness to learn new skills and be able to handle crucial information with integrity and confidentiality.
• Demonstrate a high level of computer skills including Microsoft Office suite as well as other supporting systems such as records management systems.

Essential Requirements

• Sound knowledge of the philosophy and objectives of the Work Order Scheme and relevant acts and regulations.
• Knowledge of Workplace, Health and Safety issues to undertake inspections to establish suitability of the agency for Community Service Work.
• Successful completion of the community service training.
• Current driver’s licence and have a willingness/ability to drive within NSW.
• It is an essential requirement of the role that successful applicants will have had two doses of the TGA approved COVID-19 vaccine.

Click here to access the role description

How to apply: Simply click ‘apply’ to complete the application form.

• Attach a cover letter outlining how you meet the requirements and capabilities of this role as specified in the role description (Maximum 2 pages)
• Attach an up-to-date resume detailing your skills and experience (Maximum 3 pages)

Answer the two pre-screening questions below – we are looking for you to demonstrate your competency in the focus capabilities as detailed in the Role Description.

Question 1. Provide an example where you’ve applied high level customer service that directly assisted executive stakeholders.

Question 2. Provide an example of how you use technology in your role to make complex tasks simple?

For More Specific Information About The Role Please Contact

Manager Bobbie Thomas via email [email protected]

For application enquiries or technical issues, please contact Talent Acquisition Officer, Pologa Mase via email [email protected]

Closing date: 11.59pm, 18th April 2022

To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods. This may include video interviewing, telephone interviewing and online assessments. If you are successful following review of your application, you may need to perform assessments and /or interviews via online platforms using a PC, Laptop, or smart phone. By doing so, we will be adhering to the strict social distancing advice currently in place.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. If a vacancy arises in your preferred location during this time, you may be contacted and asked to attend the location to meet the manager. From there a final decision will be made regarding whether to activate the talent pool. Offers are based on location preference, capabilities, knowledge and experience.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQA+, culturally and linguistically diverse people, carers and other diversity groups. If you require an adjustment within the recruitment process, please contact [email protected] and advise us of your preferred method of communication.

If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site.

We Offer

Profile description:

About Department Of Communities And Justice

The DCJ is the lead agency in the new Stronger Communities Cluster.

The department enables services to better work together to support everyone’s right to access justice and other help for families, and strengthen/bolster the promotion of early intervention and inclusion, with benefits for the whole community.

Working together in the Stronger Communities cluster means we can continue to deliver services with a more unified and collaborative approach. There is now a greater focus on prevention and early intervention, faster responses, more seamless operations, less duplication of effort and better outcomes.

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