Communications Officer

Contract length: open-ended

Hours: full-time

Location: home-based

Travel: limited

Reporting to: Communications Coordinator

Remuneration: 2,280-2,700 USD/month

Deadline for applications: 2 April, 2024

CLEAR Global is committed to having a diverse team where individuals of all backgrounds collaborate and learn from one another. We believe we can be most effective with diverse experience and expertise in our team. We recruit on merit, actively seek diverse applicant pools and encourage candidates of all backgrounds to apply. We do not discriminate on the basis of disability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, marital or parental status, or sexual orientation, and welcome all types of diversity.

We offer in addition to salary:

• an innovative work environment with a diverse and passionate team
• 20 days of annual leave and 10 days of floating holidays
• the flexibility of home-based/remote work

The role

The Communications Officer will primarily be responsible for building and maintaining CLEAR Global’s content production, distribution and reach, which enables CLEAR Global to advocate around the importance of language in nonprofit and humanitarian communications and to develop and provide innovative global research and programs, language technology, and language service platforms for NGOs and other organizations. In addition, this person will support the Communications Coordinator in maintaining and developing website content and other communications channels.

Responsibilities:

• Drive engagement with CLEAR Global external communications channels on email, social media, website, blog and other platforms as we grow
• Support project management across teams for internal and external communications, defining and meeting strategic goals, expectations, and timing
• Develop and execute internal communications plans to ensure the wider team are engaged advocates for the brand and messages we deliver, including managing organization-wide meetings
• Deliver on CLEAR Global inbound marketing and content strategies
• Upload content onto CLEAR Global’s web properties, aligning with the organization’s web imagery standards, incorporating website taxonomy and tagging, using SEO keywords and best practices, and more
• Support adding translated web content to the website as needed, and coordinating with internal teams
• Monitor and report on the performance of CLEAR Global’s content.
• Support integration of HubSpot tools and processes, and identify opportunities to make our work more efficient and effective
• Collaborate with the fundraising team to make campaigns successful
• Work with the fundraising team to support communications with new and existing sponsors, partners and donors
• Support Communications Coordinator with media relations, as needed
• Help with content production and design
• Help ensure good user experiences, journeys, and engagement with target audiences
• Contribute to a positive, innovative and supportive work environment.
• Perform other initiatives as assigned

Please note that these roles and responsibilities are approximate and may change over time.

Qualifications and requirements

CLEAR Global is seeking an energetic and proactive team player to contribute to our work in fundraising and business development. The Communications Officer should be enthusiastic about the importance of increasing access to knowledge through language. The right candidate enjoys working independently and implementing new ideas. This person should agree with CLEAR Global’s basic beliefs and values and can work virtually with team members based throughout the world.

• Graduate, preferably with a degree in international development, communications, marketing or other relevant field.
• Demonstrated interest in language and social good, and commitment to the organizational values.
• At least one year’s experience in communications, with a proven track record in developing content, websites, digital channels, and marketing and a clear aptitude and enthusiasm to learn more.
• Excellent writing and research abilities; writing sample required.
• Strong organizational skills, with a passion for process.
• Strong computer skills, including spreadsheets and database management, ideally with experience of CMS platforms (especially WordPress), CRM systems like HubSpot, Google Analytics, and social media marketing tools.
• Resourceful, innovative, and able to self direct
• Strong interpersonal skills and attention to detail.
• Unimpeachable ethical standards and personal integrity.
• Knowledge of other languages a plus

About CLEAR Global

CLEAR Global exists to help people get vital information, and be heard, whatever language they speak. We believe that everyone has the right to give and receive information in a language and format they understand. We work with nonprofit partners and a global community of language professionals to build local language translation capacity, and raise awareness of language barriers. Our network of over 100,000 linguists translates millions of words of lifesaving and life-changing information a year.

Core values

CLEAR Global employees and volunteers are people who believe passionately about the value of this work and take personal responsibility for achieving the mission. CLEAR Global’s mission and organizational spirit embody the core values established in its strategic framework:

• Excellence: As the leading voice for communicating humanitarian information in the right language, CLEAR Global is a leader in the translation industry and in the non-profit sector.
• Integrity: CLEAR Global believes that every person, whether it’s the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.
• Empowerment: CLEAR Global believes in using language to empower people around the world to control their own development and destiny.
• Innovation: CLEAR Global recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.
• Sustainability: CLEAR Global recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.
• Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and, conduct themselves professionally at all times.

CLEAR Global may re-advertise the vacancy, cancel the recruitment, offer an appointment with a modified job description or for a different duration at its discretion.