Communication Support Clerk

Background

UNDP has been long supporting the Government of Timor-Leste in fostering youth-led MSMEs. The initiative was sharpened in 2021 under the Supporting Employment and Entrepreneurship for Women and Youth (SEEWAY) Project and later was scaled up and sustained under the Youth Employment and Entrepreneurship Skills (YEES) Project from 2022-2027. To this date, UNDP has been supporting over 300 youth-led enterprises across the country in different sectors and value chains aligning with the government’s priority, such as in agriculture, tourism, and small industry. The youth entrepreneurs were supported through a series of business training and financial access, such as soft loans and grants through the Business Innovation Challenge.

The YEES project is focusing on producing two medium-term sub-outcomes: 1) youth become employed and 2) youth become entrepreneurs, which will contribute to UNSDCF/CPD outcome 2: By 2025, institutions and people throughout Timor-Leste in all their diversity, especially women and youth, benefit from sustainable economic opportunities and decent work to reduce poverty, with three interrelated outputs:

Output 1: Youth obtain skills, competencies, and knowledge to be employed.

Output 2: Service providers are available to deliver holistic support to enhance employability.

Output 3: Youth, including migrants/returnees, obtain skills, knowledge, and services to start or expand their business.

In order to promote the project delivery and the impact on project implementation, it is necessary to develop various communication materials. Against this backdrop, YEES Project will hire a Communication Support Clerk to develop communication strategy and undertake any works related to communications as requested by the team of the program.

Duties And Responsibilities

• Provide internal and external communication clerical task to support communication strategy for communications and outreach of the program.
• Collect interviews document for the project to produce a project success history
• Maintain the program’s website and social media sites (Facebook, Twitter, and YouTube) by daily monitoring, posting, content plan/design/development, etc
• Perform clerical task to monitor and collect articles, press releases, and other advocacy/information materials.
• Performing archiving of communication materials, including digital, such as publications, press releases, photographs, audio-visual materials, etc.
• Collect and sharing all technical aspects of video recording and editing and photography to Project Manager for further action.
• Undertake any other actions related to communications as requested by the team of the program.
• The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangement

The Communication Support Clerk will work under the direct supervision of the Project Manager in collaboration with the Monitoring, Evaluation and Communication Officer and all other YEES team members. The cost of travel to different locations shall be paid by the UNDP YEES Project and the project will support the provision of transportation services.

Competencies

Core

Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements

Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback

Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible

Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident

Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships

Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies

Thematic Area Name Definition

Business Management Communication

• Ability to communicate in a clear, concise, and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience
• Ability to manage communications internally and externally, through media, social media, and other appropriate channels

Business Management Customer Satisfaction/Client Management

• Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfill and understand the real customers’ needs.
• Provide inputs to the development of customer service strategy.
• Look for ways to add value beyond clients’ immediate requests.
• Ability to anticipate clients’ upcoming needs and concerns.

Business Management Digital Awareness and Literacy

• Ability and inclination to rapidly adopt new technologies, either through skilfully grasping their usage or through understanding their impact and empowering others to use them as needed

Business Development Knowledge Generation

• Ability to research and turn information into useful knowledge, relevant for content, or responsive to a stated need

Business Development Collective Intelligence Design

• Ability to bring together diverse groups of people, data, information or ideas, and technology to design services or solutions

Digital & Innovation Data Storytelling and Communications

• Skilled in building a narrative around a set of data and its accompanying visualizations to help convey the meaning of that data in a powerful and compelling fashion.

Digital & Innovation Behaviour change Communication/communication for development

• Knowledge of appropriate digital communication methodologies for development and behaviour change, and ability to apply them practically.

Education

Required Skills and Experience

• Secondary education is required.
• University degree (bachelor’s degree) in communications, public relations and public administration will be given due consideration but is not a requirement.

Work Experience

• Minimum four years (with secondary education) or one year (with Bachelor´s degree) of work experience in the areas of communication or public relations.

Required Skills

• Able to work independently – with minimum supervision and guidance and ability to focus on a variety of tasks within a deadline-driven environment;
• Experience working with government counterparts and international organizations is an advantage.

Desired Skills

• Experience in Communication and outreach programme;
• Experience in archiving communication materials.
• Proficiency in managing social media platforms (Facebook, Twitter, YouTube, etc.) and able to gain analytical insight into those platforms;
• Skilled in the photo and video editing software or platforms (e.g., photoshop, Canva, iMovie, adobe premiere, etc).

Required Language(s)

• Fluent in Tetum and English is required

Disclaimer

Important information for US Permanent Residents (‘Green Card’ holders)

Under US immigration law, acceptance of a staff position with UNDP, an international organization, may have significant implications for US Permanent Residents. UNDP advises applicants for all professional level posts that they must relinquish their US Permanent Resident status and accept a G-4 visa, or have submitted a valid application for US citizenship prior to commencement of employment.

UNDP is not in a position to provide advice or assistance on applying for US citizenship and therefore applicants are advised to seek the advice of competent immigration lawyers regarding any applications.

Applicant Information About UNDP Rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Non-discrimination

UNDP has a zero-tolerance policy towards sexual exploitation and misconduct, sexual harassment, and abuse of authority. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

UNDP is an equal opportunity and inclusive employer that does not discriminate based on race, sex, gender identity, religion, nationality, ethnic origin, sexual orientation, disability, pregnancy, age, language, social origin or other status.

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