Communication and Information Systems (CIS) Officer – Administrator

Position Name: Communication and Information Systems (CIS) Officer – Administrator

Employment Regime: Seconded/Contracted

Post Category for Contracted: Mission Support-Management Level

Ref. Number: SOM-072

Location: Mogadishu

Availability: ASAP

Component/Department/Unit: Mission Support Department/ General Services Division/CIS Section

Security Clearance Level: EU SECRET

Open to Contributing Third States: No

1. Reporting Line:

The Communication and Information Systems (CIS) Officer reports to Head of CIS Section.

2. Main Tasks and Responsibilities:

 To provide Communication and Information Systems first-level support, initial troubleshooting for all directly reported issues and tickets assigned by the Help Desk and quickly restore the affected services;

 To act as the custodian of all Communication and Information Systems assets, including hardware, software, radio, satellite communication equipment and video teleconferencing;

 To conduct the maintenance processes of CIS standard hardware, software, systems, and peripherals;

 To deliver training to Mission members on new technologies and procedures;

 To provide support for Mission telephony systems including IP telephony, videoconferencing, and GSM equipment;

 To monitor activities, analyse and report on issues pertaining to the area of responsibility;

 To maintain accurate and up-to-date inventory of all Communication and Information System assets and network services, their functionality, distribution and location;

 To submit consolidated reports on the technical condition of Communication and Information Systems assets;

 To monitor and improve the security posture of Communication and Information System assets and security control functions (i.e. antivirus/antimalware);

 To deploy Windows Operating System and device management tools and verify the successful update of device configuration according to IT policies;

 To troubleshoot issues affecting Windows Operating System, printer and network connectivity, software functionality, radio network,

 To ensure IT and communication assets are used in accordance with best practices and procedures;

 To perform annual general maintenance of all hardware, software and communication equipment and ensure functionality within accepted technical parameters;

 To maintain contact with Security and Duty of Care Department for technical and security instructions and implementation;

 To operate and maintain encryption devices/systems and prepare procedures and user manuals for approved users of crypto systems;

 To oversee the implementation of all Communication and Information Systems Standard Operating Procedures (SOPs);

 To prepare IT systems user guides and manuals for end users (e.g. printers, laptops, desktops, tablets, projectors, etc.) and communication assets (VTC, smartphones, satellite phones, radios);

 To perform problem management and incident management analysis, and develop general solutions to enhance the quality and reliability of CIS services;

 To liaise with relevant CIS units on the implementation of approved CIS change management requests through standardised release management procedures;

 To assist in the design and implementation, management and maintenance of CIS telecommunication systems in all office locations;

 To deploy, install, maintain, and support of all data centre equipment, servers, software, and services in the Mission;55/74

 To plan, implement and maintain data recovery tools, business continuity measures, and disaster recovery measures, ensuring a high availability of mission-critical data centre services throughout the Mission;

 To install and commission all standard communications equipment in the Mission including but not limited to: HF CODAN, UHF/VHF Motorola MotoTrbo systems, HF/UHF vehicular equipment, UHF/VHF repeaters, VSAT, BGAN, and portable/mobile satellite communications equipment, and provide 1st and 2nd level support and fault finding on communication installations and equipment.

 To implement, maintain and enhance Firewall and IDS/IPS;

 To maintain and implement Linux server;

 To administer and maintain latest versions of VMware ESXi / vSphere;

 To migrate, maintain and implement latest versions of Windows Server;

 To administer Cisco network technology (switches, router, WIFI).

3. General Tasks and Responsibilities:

 To identify and report on lessons learned and best practices within the respective area of responsibility;

 To contribute and ensure timely reporting on activities within the respective area of responsibility;

 To take account of gender equality and human rights aspects in the execution of tasks;

 To undertake any other related tasks as requested by the Line Manager(s).

4. Essential Qualifications and Experience:

 Successful completion of university studies of at least 3 years attested by a diploma OR a qualification in the National Qualifications Framework which is equivalent to level 6 in the European Qualifications Framework OR a qualification of the first cycle under the framework of qualifications of the European Higher Education Area, e.g. Bachelor’s Degree (the qualification should be in any of the fields of Information Technology, Computer Science, Telecommunications, IT Engineering or other related fields) OR equivalent and attested police and/or military education or training or an award of an equivalent rank; AND

 A minimum 4 years of relevant professional experience, after having fulfilled the education requirements.

5. Essential Knowledge, Skills and Abilities:

 Knowledge of computer systems and wired/wireless network technologies e.g. LANs, MANs, WANs;

 Technical skills and hands-on experience in troubleshooting hardware, software and network connectivity issues;

 Understanding of Windows Active Directory domain services;

 Strong analytical and problem solving skills;

 Drafting and writing skills.

6. Desirable Qualifications and Experience:

 Experience with the ITIL (Information Technology Information Library) best practices;

 International experience, particularly in crisis areas, with multinational and international organisations.

7. Desirable Knowledge, Skills and Abilities:

 Knowledge of Microsoft 365 technologies (i.e. Azure Active Directory, Microsoft Intune);

 Knowledge of hardware performance and specifications;

 Basic understanding of topographic maps, colours, symbols and scales and handheld GPS;

 Advanced knowledge in administration and maintenance of radio and satellite communication

systems;

 Knowledge in implementation and administration of the Document Management System software “M-Files”;

 Knowledge of IDS/IPS, and log analysis in regards to CyberSecurity.

How to apply

Details on current vacancies and application form: https://www.eeas.europa.eu/eucap-somalia/2-2022-call-contributions-european-union-capacity-building-mission-somalia-eucap_en

Details on working in a EU CSDP mission: https://www.eeas.europa.eu/eeas/working-csdp-mission-general-conditions_en