Communication and Collaboration Engineer Internship

Duties and Responsibilities

• Work on the Telephone Request and Cell Phone Ordering.
• Support the Video Conferencing service for UNDP offices.
• Effectively interact with ICT managers to resolve video conferencing issues for live calls, schedule conferences using a centralized administration system, test new software/firmware updates and push firmware updates to video codecs when needed.
• Responsible for monitoring conference performance and statistics using cloud portal
• Take corrective action to ratify issues once visible to monitoring system.
• Actively participate in production integration of new sites, updating documentation, and training new local site support.
• Provide guidance and training to staff members on MS Teams and Zoom video system and products to eliminate recurring errors and where appropriate, provide recommendations for improvements.
• Preparing and publishing of internal documentation and knowledge base articles.

Competencies

• Familiar with of planning and executing events in a large organization.
• Familiar with producing in-person, virtual and hybrid events.
• Familiar with MS Teams and Zoom Communication tools
• Experience navigating a team through change.
• Excellent verbal and written communication skills.
• Ability to handle confidential information in a discreet, professional manner.
• Positive contributor to the team by supporting and executing projects as needed.
• Must be extremely organized and possess attention to detail.
• Ability to multi-task, prioritize workload and meet deadlines

Required Skills and Experience

Education:

Applicants to the UNDP internship programme must at the time of application meet one of the following requirements:

1. Be enrolled in a postgraduate degree programme (such as a master’s programme, or higher);
2. Be enrolled in the final academic year of a first university degree programme (such as bachelor’s degree or equivalent);
3. Have recently graduated with a university degree (as defined in (1) and (2) above) and, if selected, must start the internship within one-year of graduation;
4. Be enrolled in a postgraduate professional traineeship program and undertake the internship as part of this program.

Experience:

• Knowledge in one of the following fields is required: networking and network security (TCP/IP, NAT, firewalls), video conferencing, cloud telephone
• Knowledge in Microsoft collaboration and productivity Tools: Microsoft Teams Microsoft Word, Excel and PowerPoint
• Knowledge of scripting languages is an advantage
• Knowledge of web standards and technologies is an advantage
• Experience with gathering, consolidating, and analysing data from different sources is an advantage
• Fluent in written and spoken English is required. Working Knowledge of other UN languages is an advantage.

Conditions:

• In accordance with the UNDP Internship policy, UNDP interns are eligible to receive a monthly stipend, with the rate that varies depending on the duty location. The stipend will be paid monthly, and part-time internship arrangements are prorated accordingly.
• Where an intern is financially supported by an institution, government or third party, UNDP will, subject to the rules of such institution, government or a third party, pay the intern the difference, if any, between the external financial support provided and the applicable UNDP stipend.
• Where an intern is engaged in-person and is not financially supported by any institution or programme, such as a university, Government, foundation or scholarship programme, a stipend intended to help cover basic daily expenses related to an in-person internship, such as meals and transportation at the duty station, is paid by the receiving office (monthly “in-person” stipend rate is USD1,000). A remote reduced stipend (the rate is a subject to the duty station location) is intended to help cover expenses related to the internship, such as internet connections or other means to remain in contact with the receiving office, is paid by the receiving office.
• Except for the stipend, all other expenses connected with the internship will be borne by the intern, sponsoring government or institutions.
• Interns are not considered staff members and may not represent UNDP in any official capacity.
• Interns are responsible for securing adequate medical insurance for the duration of their internship with UNDP and must provide a medical certificate of good health prior to starting the internship. UNDP will not reimburse the medical insurance of the intern. Any costs arising from accidents and illness incurred during an internship assignment will be the responsibility of the intern.
• The purpose of the Internship Programme is not to lead to further employment with UNDP, but to complement an intern’s studies. Therefore, there should be no expectation of employment at the end of an internship.
• UNDP accepts no responsibility for costs arising from accidents and/or illness or death incurred during the internship.
• The intern is responsible for obtaining necessary visas and arranging travel to and from the duty station where the internship will be performed, accommodation etc. The intern must be eligible to work in the United States or possess a work permit valid for the United States at the start of the internship.
• Interns are not eligible to apply for, or be appointed to, any post in UNDP during the period of the internship.
• The intern must provide proof of enrolment in health insurance plan.
• You are expected to work full time, but flexibility is allowed for your education programme.
• Eligibility for residency and undertaking internship in New York.