Commodity Security & Risk Management Officer (RMO)

PFSCM is currently recruiting for a potential RMO for the anticipated NextGen ICL contract as part of USAIDs Next Generation Global Health Supply Chain Suite of Programs (NextGen). The RMO will be required to have strong supply chain technical expertise and deep knowledge and experience implementing supply chain interventions. ICL will be the primary provider of in-country warehousing and transportation for global health commodities following commercial logistics best practices in order to reach end users and beneficiaries.

The ICL contract will be part of a suite of anticipated global healthcare supply chain NextGen proposal(s). The anticipated project(s) will work to procure and deliver priority health products for a number of priority program areas (HIV/AIDS, diagnostics, malaria, family planning, and maternal and child health), improve the capacity of global health supply chains and enhance the ability of in-country supply chains to support end-user health commodity availability. The project(s) is/are expected to support countries to build resilient and sustainable supply chains which deliver high quality, life-saving pharmaceuticals and medical supplies to support the highest possible level of health and quality of life for all its citizens. If awarded, the project(s) are anticipated to start early-2023.

Overall responsibilities The RMO will primarily be responsible for the implementation of the activity’s approved Risk Management Plan (RMP) and the systematic identification, assessment, and quantification of potential supply chain disruptions in order to limit risk exposure, and mitigate anticipated and unexpected risks for the performance of the public sector supply chain.

Specific responsibilities

• Implement the approved Risk Management Plan (RMP); systematically identify, prioritize, and control risks associated with the management of the in-country health commodity distribution pipeline.
• Incorporate and involve key personnel at various levels of the supply chain, including the MOH, the hubs, the quality team, the 3PLs, and others, in the risk management and commodity security activities of the RMP.
• Define the principles, framework, procedures and tools to identify, monitor, analyze, and respond to supply chain risks, problems and delays at all levels of the supply chain.
• Determine the organizational structure, and roles and responsibilities for managing the various risks identified in the RMP, as well as others that may arise from time to time in conjunction with other members of the PMO; and negotiate targets such as wastage rates.
• Manage loss investigations, real or potential in conjunction with in-country partners, to determine causes and adjust systems to improve prevention going forward.
• Adopt innovations and best practices to ensure that the RMP is current and effective as a risk management program/system from time to time.
• Ensure that the implementation of ICL’s supply chain activities are functioning optimally with emphasis on product availability and the mitigation of risks with other PMO members.
• Design and implement strategies that adapt to unexpected supply chain events that successfully minimize stock outs, wastage, and losses quickly and effectively.
• Scan the environment for changes in customs processes and procedures that can have a negative impact on the inbound, importation processes.
• Police the data to ensure SKU’s and naming conventions are consistent across all ICL systems, centrally at a country level, 3PLs for both warehousing and distribution.
• Count and reconcile stock to ensure any gaps are closed and that appropriate approvals are granted for any stock adjustments.
• Any additional work as assigned by the project director.

Qualifications

Professional and Technical Knowledge

• A master’s degree in supply chain management, business management, public health, or other relevant field or equivalent experience.
• 8+ years of prior experience in health supply chain management (transportation and warehousing experience preferred) and commodity security and/or risk management for a project or company at a similar scale.
• Auditing background an advantage, financial and process audits, loss prevention background in supply chain and more specifically in warehouse management processes / functions.
• Experience working with international donor agencies, particularly the US Government is required.
• Experience working in or supporting public health or supply chain programs in LMICs is desired.
• Strong knowledge of the challenges involved in providing an effective, reliable, and quality-assured supply chain in the developing world.
• Knowledge of relevant donor logistics’ regulations.
• Demonstrated ability to drive performance, using data.
• Experience with ERP or other supply chain management system required.
• Demonstrated analytical skills.
• Strong computer skills in standard software systems, such as BI, Microsoft Office Suite (Word, Excel, and PowerPoint). Preferably advanced user level of Excel.
• Willingness and availability to travel, and perform other duties as needed.

Interpersonal skills/Communication

• Fluency in English is required, other languages (French, Spanish, Portuguese) a plus.
• Exceptional interpersonal skills with client relations experience and an ability to work across disciplines, audiences, and in diverse locations internationally, including written and verbal communications.
• Excellent written/verbal communication and interpersonal skills with strong sense of customer service. English fluency required, including speaking, writing, understanding, and reading.
• Ability to manage multiple tasks within tight deadlines and prioritize effectively, while delivering high quality work.

Continuous improvement/Innovative

• Experience with continuous improvement initiatives and change management activities.
• Ability to approach a problem from different cultural perspectives; and be aware and mindful of cultural differences.
• Experience coaching and supporting senior leadership.

Priority Setting, Problem Solving, & Detail Orientation

• Proven analytical and problem solving skills demonstrated with varying levels of stakeholders with demonstrated data driven decision-making.
• Strong organization skills with an eye for details, ability to plan, prioritize, and implement long-range strategies in a fast moving, dynamic and time-bound environment.
• Solution oriented with a high sense of quality, attention to detail, accuracy, efficiency, and meeting tight deadlines.
• Team player who is also able to work independently and handle conflicting priorities while maintaining consistent, quality performance standards.

Leadership/Strategic Thinking

• Strong action management including the ability to manage projects in the most cost efficient manner; resourcefulness, initiative, maturity of judgement, and the ability to make sound decisions under pressing conditions.
• Strong leadership and proven ability to recruit, direct, train, and manage a team of personnel.