Cluster Group Reservations Supervisor – Reservations – InterContinental Hotels Group® Dubai Festival City

About us
Do you see yourself as Group Reservation Supervisor for InterContinental Hotels Group® Dubai Festival City?

What’s your passion? Whether you’re into triathlon, exploring new restaurants or dancing the tango, at IHG we’re interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies. Imagine working for a company that gives you Room to be yourself. Our commitment to our people is to deliver room to have a great start, to learn and grow, to perform, to be recognized and rewarded, to be involved and to take the initiative and lead.

The InterContinental Hotels Group® properties in Dubai Festival City consist of four hotel brands. These include the luxury brand InterContinental, the superior upscale Crowne Plaza, the lavish long-stay InterContinental Residence Suites and the vibrant mid-scale Holiday Inn. In addition to over 1000+ bedrooms, the four properties boast a selection of high quality restaurants and bars, an impressive 3,800 square meter Event Centre across two levels, the 5,000 square meters Festival Arena by InterContinental, the luxurious Spa InterContinental, state-of-the-art gymnasium and swimming pool facilities. We are looking for people who are friendly, welcoming and full of life to people to join over 900 colleagues who are always finding ways to make every guests experience an enjoyable one. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.
Your day to day

Your day-to-day
Monitor on a daily basis GRC and cut-off date for each blocks.
Perform arrival check for bookings i.e. 24hrs arrival check or reservation made yesterday.
Prepare Group Movement on daily basis to understand the pickup and wash of room revenue.
Balancing system by OXI to avoid any last-minute reservation Glitch.
Monitor on daily basis on unpicked room and remind the account manager for Rooming list.
Verify Delphi block comparison with opera blocks.
Audit in-house reservation i.e. rate, grid, profile, amount, routing, etc.
Ensures all tasks on the daily checklist are carried in an efficient and timely manner (including but not exclusive to all reports, no shows/cancellation processing, and spot checks).
Ensures Sales Agents record and process reservations made by phone/fax/email, as well as amendments to reservations.
Ensure the team is motivated to work at their highest individual levels of performance.
Ensure Sales Agents sell InterContinental, Crowne Plaza and InterContinental Residence Suite product and services for rooms, restaurants and golf club by using up-selling, cross-selling and suggestive selling techniques through coaching.

What we need from you

What we need from you
Minimum 2 years call-centre or hotel operations experience.
Minimum 1 year experience in supervisory role.
Minimum secondary education completed. Desired Bachelors.
Intermediate knowledge of Microsoft Office
Advanced in writing and speaking English
Knowledge of Arabic language desired.
Ability to work both independently and within a team environment.
Ability to lead and motivate team members.

What we offer
We’ll reward all your hard work with a competitive salary and benefits.

Join us and you’ll become part of the global IHG® family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit to find out more about us.

So go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
Job Reference: EMEAA27976

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