Clinical Business Operations Representative- Naples

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Transforming Lives

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The Department of Patient Access has an exciting opportunity for a full-time Clinical Business Operations Representative to work at the BPEI Naples facility. The Clinical Business Operations Representative position reports to the Supervisor, Clinical Business Operations and is responsible for independently performing all the functions related to On-site Patient Access, Ancillary/Clinic Support Services and Providers’ clinical activities within the assigned clinical area/service line. This position supports UHealth’s vision, mission, goals and objectives by providing efficient patient support services and demonstrating a commitment to service excellence

• Assist with the coordination of the day to day providers’ clinical activities within the assigned clinical area/service line.
• Ensures that clinic exam rooms are clean, orderly, and well stocked with necessary supplies
• Reboots exam room computers and ensures before start of clinic and ensures all applicable software are functioning properly.
• Prints appointment arrivals, verifies testing pre-ordered by the providers, ensure testing are financially cleared.
• Assists with starting UChart and Merge software images for providers prior to rooming patient.
• Uploads external medical records into EMR via UImaging or Radiant/PACS
• Provides service recovery as soon as a service breakdown is identified and/or escalates accordingly.
• Schedule external appointments as indicated by provider if applicable.
• Ensures all medications are locked and secured with current expiration dates and discards of expired medications into the Universal Pharmaceutical Waste bin.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Minimum Qualifications

• High school diploma or equivalent
• Minimum 3 years of relevant experience
• Excellent verbal and written communications skills in English. Multilingual (English/Spanish, English/Creole, English/French, English/Arabic) a plus.
• Must possess excellent, critical thinking, analytical, troubleshooting, problem resolution, and customer service skills.
• Must be able to function independently and exercise sound judgment in making decisions consistent with departmental guidelines/objectives.
• Ability to handle multiple tasks simultaneously and float to multiple areas as needed
• Punctuality, attendance, flexibility and adaptability are essential in order to meet departmental needs and ensure appropriate clinic flow.
• Knowledge of medical terminology.

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida’s only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.

Patient safety is a top priority. As a result, during the Influenza (“the flu”) season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.