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Clinic Support Worker

Doctors of the World UK

Role Title

Volunteer Clinic Support Worker

Reporting to

Programme Lead – clinic and remote services &

Remote service and Volunteers Lead


Doctors of the World UK is part of the global Médecins du Monde network, which delivers over 300 projects in more than 70 countries through 3,000 volunteers. In the UK, we provide acute medical care and advocacy from a drop-in clinic in east London, supporting some of society’s most marginalised people to access mainstream health services. We believe that every person has the right to healthcare and will advocate tirelessly on behalf of those facing barriers.

By working with us, you will directly support people to access healthcare by helping them to overcome bureaucratic obstacles and providing the much-needed practical support.

You will have the opportunity to gain and develop further transferrable skills through the variety of engaging work you will be involved in and training sessions.

Role Purpose

Clinic Support Workers are the main point of contact for service users in our walk-in clinic in Stratford, East London. They carry out interviews with service users to determine their needs and to provide appropriate advice and support. They act as advocates and liaise with NHS service providers to link the service users to the care they need.

Our clinic currently runs on Tuesday (Women & Children), Wednesday and Thursday from 10am-5pm and we aim to re-open a full-time service soon.

Commitment required: minimum of two clinic shifts a month for six months.

Key Responsibilities

Your main responsibilities will be:

  • Act as first point of contact for service users in the clinic or health promotion setting
  • Listen to service users’ needs and identify other support services
  • Complete data collection forms with service users
  • Help service users with registration and administration needs and advocating on their behalf to NHS services
  • Liaise with all internal staff and volunteers, Service users, NHS services and other healthcare providers.


The sucessful candidate will have:


  • Warm, welcoming and friendly personality
  • A desire to help people in vulnerable situations
  • Non-judgemental attitude towards service users from diverse backgrounds
  • Good listening and communication skills, including fluency in English
  • Confident and clear telephone manner
  • Ability to work in teams
  • Open to change and demonstrate a flexible and adaptable approach
  • Ability to maintain confidentiality
  • Basic knowledge of computer software, e.g., word processing, internet and email use
  • Committed to ensure that all activities undertaken on behalf of Doctors of the World UK externally or internally, are executed in accordance with the overall aims of the organisation and in line with our policies and procedures.
  • Willing to participate in training and other activities as requested by Doctors of the World UK


  • Fluency in other languages
  • Confidence in working with interpreting services


Competency Title

The successful candidate will be able to….

Communicating with others

  • Demonstrate effective communication – sharing information, ideas and experiences.

Team working and interpersonal skills

  • Commitment to work co-operatively with others and the understanding to influence others to achieve objectives in an effective way.
  • Cooperate in their team and across Doctors of the World UK, respects and listens to different views/opinions, welcome new staff and volunteers to Doctors of the World UK, treat all people with respect and avoid any behaviour which is, or might be seen as less than honourable.

Managing Resources

  • Ensure proper use of Doctors of the World UK’s resources and information, do not disclose or use Doctors of the UK information outside the normal requirements of their role and do not misuse Doctors of the World systems (e.g. IT).

Drives Continuous Improvement

  • Show flexibility, a willing approach towards change and striving for continuous improvement**.**

Customer Services

  • To listen to and address the needs of others as customers, including service users. It includes seeking and welcoming feedback from others and acting on that feedback.
  • deal with customers in a courteous and polite manner and that they respond to queries efficiently and effectively.

Managing Yourself

  • Take a proactive and flexible approach to maintaining and developing own knowledge and skill base.

Delivery and Meeting Business Plan

  • To understand what needs to be done; stretches to deliver it effectively.
  • Demonstrate a positive ‘can do’ attitude, stretches their performance standards and balances long term requirements against short term objectives.

Why volunteering with Doctors of the World?

As a volunteer with Doctors of the World, you can expect to:

• Feel supported and included in the team.

• Be supported to develop your own skills and experience.

• Have a debrief after each session.

• Receive a monthly newsletter.

• Have your views on the development of the organisation and the inclusion of volunteers heard by the organisation.

• Be provided with training on topics and skills identified as necessary by yourself and other colleagues.

• Receive £10 travel and £4 food reimbursement for each day’s volunteering to cover expenses (expenses claims forms are in the clinic. Please don’t wait longer than a month to claim – and please do keep your receipts – or register your oyster so you can print off your journey history. Just fill in the form, give it to a supervisor and an electronic bank transfer will be made to your account).

• HR references can be provided on request (only once volunteers have met their agreed minimum commitment) – please note that organisational policy states that these must be factual references only.

Please Note

– Using the role description and information provided, please detail why you are suitable for the role and address the following questions in your cover letter:

What are your motivations for applying?

What are your expectations from this role?

What skills could you bring to the role?

Please draw on relevant experience and training (e.g., experience working with vulnerable groups) to complete this section.

The HR onboarding and induction process may take several weeks. Please take this into account when applying, to make sure that our minimum commitment request matches your availability.

Volunteers should be able to start volunteering within 3 weeks from the interview.

Date Created

November 2022

This is not intended to be an exhaustive list. Your role profile may be subject to change.

How to apply

To apply:

Please review the attached role description and submit a CV, a completed additional information form and a cover letter highlighting the following points on Doctors of the World UK website:

• What are your motivations for applying?

• How many days per week will you be available for and during what period?

• What are your expectations from this role?

• What skills could you bring to the role?

Applications without a CV/ Cover letter will not be considered.

Closing Date: 2nd January 2023 3pm

Expected Dates of Interview: 12th January 2023 4-6pm

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