TikTok
Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire – for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.
Client Solutions Lead-Gaming will be responsible for managing a team of Client Solution Managers to establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for clients leveraging our unique ad product suite. Ideal candidate will also be responsible for campaign execution and success, working closely with the cross functional teams to deliver a first-class service to clients.
Responsibilities
1. Lead the team in educating clients and agencies on product solutions and best practices, and ultimately helping to grow existing business, helping the team manage relationships with key clients and agency partners (media, creative, marketing partners)
2. Lead in proposing full funnel advertisement solutions & consultative presentations to advertisers in pre-sales pitching stage with the sales team
3. Drive education on product, company updates and share company best practices as relevant to client or agencies’ business with deep understanding of various verticals such as gaming
4. Work and collaborate with a diverse group of internal cross functional teams, support the team to identify, create, and implement ad solutions grounded on achieving measurable business results for client partners, in collaboration with the sales team
5. Identify up-selling opportunities by monitoring campaign delivery and revenue growth
6. Keep an accurate record of all pending and active campaign plans, assist in maintaining campaign schedule and availability of ad placements
7. Partner with cross-functional teams to develop, identify, and implement effective and scalable processes for our growing Client Solutions team
Qualifications
1. BA/BS degree or equivalent professional experience
2. Minimum 10+ years of experience in advertising, marketing or IT industry with specialty in branding/performance marketing campaigns
3. Experience in managing and leading a large group (junior to senior), and developing high performing team & ensuring motivating work culture
4. Deep understanding of the digital landscape, which includes branding/performance ads knowledge and a passion for social media with strong multi-tasking and analytical skills
5. Experience in solving problems in global matrix-organization, working closely with tech/contents moderation/ad review/product marketing/sales teams
6. Ability to proactively troubleshoot, problem solve quickly and escalate through the correct process
7. Proficient in Korean and English with writing, communication and interpersonal skills
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
To apply for this job please visit careers.tiktok.com.