Client Services Director

THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients’ brands globally.

We’re powered by a global team of over 10,000 ambitious people around the world. Our culture is fast-paced and entrepreneurial, it’s this DNA that has supported our incredible growth.

We’re always looking for individuals that can bring fresh and innovative thinking to THG, and play a part in driving the group forward on its exciting journey. So, if you’re ready to take the next big step in your career, challenge yourself every day and evolve with the world around you, THG is ready for you.

THG Studios is the creative powerhouse within THG Ingenuity. With over 400 creatives delivering worldclass

campaigns for brands such as Disney, Campari, MyProtein, Lookfantastic.com, ASDA, Gilette, Nestle,

Illamasqua, Coggles and ESPA – we are Europe’s biggest and most impressive creative studio.

Spanning across 11.5 acres in the creative heart of the North, Manchester, we are home to 15 specially designed

studio spaces, dedicated to video, photography, interiors, social, campaign and even boasting a state of the art

food&drink content production facility. And that’s just the tip of the iceberg!

THG Studios has everything a brand needs to grow and flourish, and with that comes career opportunities

across strategy, client services, creative, packaging, production and operations. So, if you’re looking for the

next step in your career, live & breathe creative and want to be part of something truly special… there’s a role

for you in our studio.

Role requirements:

• Create and implement change management strategies and plans that maximize employee adoption and usage and minimize resistance.
• Be able to effectively communicate the organizational design and structure of the department to Brands/Clients.
• Lead the development of a robust operational internal processes and be able to effectively manage the interface between Client Service and other departments including within Studios, influencing and coaching internal client to adopt our processes
• P&L responsibility including, being managed to and managing others to the agreed upon KPIs
• Partner with Creative, Studio, PM and Video LT to deliver operationally to achieve financial objectives with ability to translate agency financial objectives into actionable, meaningful and relevant steps to our teams
• Collaborate with Creative (creative, video, photography) and Project Management teams to understand agency business from a scope and workflow perspective, and contribute input to scope estimation, timelines, resource planning, etc.
• Work with Operations Leadership to collaborate on resource sharing and identify gaps, on a monthly, quarterly, and annual basis to ensure optimal staff mix of talent to deliver our client work plans
• You play a pivotal role in supporting the Client Partners in defining and implementing best-in-class client services across all accounts.
• With the support of your team, it will be your responsibility to ensure operational excellence is maintained across all areas of the accounts, including project delivery, campaign delivery and reporting.
• You will work closely with key client stakeholders, some of their wider partners and internal matrix teams to ensure that key milestones and deliverables are clear, adhered to and delivered to spec and on time.
• As part of your role, you will also work with multiple teams within THG including, analytics, solutions development, digital media, strategy and consulting as well as some of the wider teams who work across media and creative.
• You will have commercial responsibility alongside the Client Partner for management of financial forecasts and revenue projections, identifying new revenue opportunities and proactively driving these forwards to successfully conclusions.
• The Client Service Director will be a strategic partner to strategy on the business, be able to think outside the box and bring insightful and relevant information internally and to Client.
• Grow Studios pipeline by developing, communicating, and driving initiatives that will help the business meet and exceed our financial goals and client expectations
• Develop thought leadership at the client and industry level
• Fuel forward thinking and always be looking to drive growth to business
• Ensures team is constantly evolving to meet client needs and biggest business opportunities
• Provide clear direction to ensure that smart risks are being taken and that financial targets are met
• Build relationships and maintain contact with key agency leaders
• Proactively identify opportunities to reduce costs and improve workflow.
• Have a pulse on external vendor and agency projects & relationships .
• Have an understanding of the scale and priority of a project and who needs to be involved in order to create the best work
• Responsible for managing and developing a senior team including 1:1s; continuous feedback; annual performance reviews and development plans .
• Proactively provide direct feedback to team members to improve the quality of work provided to clients and client teams

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven’t heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.