Client Relations Officer/Data Amendments Analyst

Internal Grade F

Who are Experian?

We are the world’s leading global information services company. During life’s big moments – from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and thrive, lenders to lend more responsibly, and organisations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we’re investing in new technologies, talented people, and innovation to help all our clients maximise every opportunity. We are listed on the London Stock Exchange (EXPN) and are a constituent of the FTSE 100 Index.

Our approach to flexible working

We care about work that works, whether that’s about where you work or adjusting your hours to fit better with your life. Our flexible working practices, including our hybrid working model where you can split your working time between the office and your home, support our belief that this balance brings long-lasting benefits for our business as well as ensuring that our people can balance successful careers with their commitments and interests outside of work. So that you can love where you work, please discuss what works for you with your recruiter during the hiring process.

Accepting you, for you.

We want you to feel accepted for who you are and to feel safe, valued and to help us build a culture of true belonging. Experian is proud to be an equal opportunity employer and we take affirmative action to create a more inclusive and equitable world of work. We are committed to equal employment opportunities regardless of age, disability, gender identity, marital status, race, ethnicity, faith or belief, sexual orientation, socioeconomic background, Veteran status or whether you’re pregnant or on family leave.

Job Description

Data is important. It drives the activities that impact upon everyone, every day. Want a new car? Data. Want a new house? Data. Want to be protected from fraud? Data. Experian’s Data Office is the driver of Experian’s Data Strategy, Governance and Thought Leadership enabling continuous improvement in data literacy; ensuring process efficiency and providing the highest standards of data-insight innovation. Within Experian’s Data Office the Provisioning team are responsible for updating over 600 million pieces of consumer and commercial data each month. You will be ensuring that this data meets stringent quality criteria, is received in a timely manner and that all data is regularly updated.

We are currently recruiting for a Client Relations Office/Data Amendments Analyst to join our team. This role is split and 25% of your time will be spent as a Client Relations Officer building strong relationships with Experian clients and supporting clients with initial set up and ongoing maintenance of DQC and EWACS accounts. You will also be confident in managing a variety of internal and external stakeholders. And have strong influencing skills and able to have challenging conversations if needed. You will identify issues with queries that may be problematic based on historical data and support the client with a suitable resolution. In this team we manage queries that are over 28 days by working with the client to generate a response and you would prepare and manage seasonal peaks to minimise breeches. You will also complete SNOW requests to create accounts for new user access relating to existing clients of CMA CAIS Online and support existing clients with Consumer CAIS amendment issues.

The remaining 75% of the role is Data Amendments Analsyt. You will build a rapport with Local Authorities to improve the end-to-end service and ensure that consumer data queries are raised and completed in the agreed timeframe. You will also complete amendment requests for Commercial CAIS data received from commercial and internal clients and resolve complex issues with consumer data amendments: Investigate and resolve stuck queries in the DQC & support HCL with problems associated with amending consumer data. You’ll be expected to provide cover for invoicing SME. Use Toscana and supporting systems to generate and complete client invoice tasks. Task completion will involve liaising with multiple teams including our 3rd party teams.

Qualifications

We are looking for someone who is comfortable building relationships at a many different levels, both internally and externally, which will involve a high degree of communication skill. Working with data you will enjoy being involved in the analytical details involved in the day to day tasks of ensuring that data quality is as high as possible. You’ll have a background in problem solving, specifically in providing a customer focus whilst doing so and will enjoy regular interaction with clients providing excellent service to all.

Additional Information

Why choose us?

Our colleagues’ health and wellbeing are a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money, and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or preparing for the next big milestone in your life, we have a range of flexible options to have you covered!

To learn more about our culture and what it’s really like to work here, check out our interactive guide here: https://view.pagetiger.com/experianguideforcandidates/1

Could this be the role for you? Apply now to start your journey with Experian.

To learn more about our culture and what it’s really like to work here, check out our LinkedIn and social media channels using the hashtags #UniquelyExperian

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