Client Manager

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity

The Open Text Professional Services team is comprised of more than 3000 consultants who act as trusted advisors, managing long lasting relationships with more than 100,000 customers around the world. They are responsible for the delivery of business solutions from pre-sales to post implementation. Our teams of experts help organizations solve issues, create value, improve business performance, and work more effectively in an increasingly digital world.

As a Client Manager of Professional Services for Switzerland, you will be responsible for many aspects of Professional Services including selling services, supporting license and cloud sales by providing necessary services information concerning the implementation of the solutions proposed and the overall customer relationship regarding all Professional Services offerings.

The Client Manager role works closely with the rest of the customer account team including Sales, technical pre-sales and OT Practice Leads for other value-add services that can be provided to the clients in relation to solution realization including learning services, managed services, and cloud services.

The Client Manager is responsible for Professional Services sales, revenue generation and establishing an acceptable opportunity sold margin within Switzerland while actively supporting peers in Austria and Italy for mutual success against the OpenText mission of bookings, revenue, margin, and reference-ability.

You Are Great At

• Generating revenue opportunities by developing solutions for clients and Service Offering using creativity and the available tools.
• Creating a pipeline of opportunity to generate bookings meeting quarterly budget expectations.
• Negotiating project deliverables/schedules/costing for services from external suppliers or other groups within Open Text.
• Regular and timely updating of opportunity status in our CEM system (Salesforce.com)
• Working with the sales team to generate revenue within existing accounts.
• Understanding revenue forecasting and be able to report accurately on Quarterly revenue and bookings.
• Providing leadership in promoting, identifying, recommending, and implementing improvements to any processes.
• Managing as required the Professional Services team in writing responses to RFP’s, identifying and tracking opportunities including the participation in Business
• Dealing with Customer Sr. Management and C-Level executives

What It Takes

• University Degree or College Diploma and/or relevant IM/IT experience (5+ years) or equivalent.
• At least 4 years of experience with IT systems.
• Understanding of intricate business and technical processes and their implications across the enterprise.
• Experience selling Professional Services
• At least two years prior experience closing and directing engagements totaling at least $1 million in annual fees
• Strong presence and confidence, exhibiting professional maturity, strong communication skills with at least 5 years working experience
• Solid work ethic with a willingness to ’do what it takes’ to meet client demands
• Willingness to travel
• Fluent in German and English, additional Languages are a plus

OpenText’s efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected].