cropped cropped White with Bold Red Political Logo 1 1730 Client Experience Assistant Conciergerie - Internship - Ibiza/Barcelona/Mallorca

Client Experience Assistant Conciergerie – Internship – Ibiza/Barcelona/Mallorca

  • Internship
  • Ibiza, Balearic Islands, Spain
  • TBD USD / Year
  • Le Collectionist profile

  • Job applications may no longer being accepted for this opportunity.

Le Collectionist

Job Description

Your tasks and responsibilities:

  • Strong support of the Tailor Experience manager :
  • Tailor make client’s experiences based on being creative
  • Excel sheet to be aware of the client’s daily activities & services. –
  • Creating weekly service packages for clients
  • Keeping track of daily operations
  • Staying updated about the latest services and events on the island in order to advise the client about new experiences
  • Finding new suppliers in different destinations
  • Maintaining good relationships with suppliers on behalf of the company

Back-office Organization

  • , Ensuring everything is ready upon client’s arrival
  • Assisting with the shopping bookings
  • Making & reconfirming restaurant reservations
  • Updating the restaurants’ opening & closing sheet
  • Request & follow up on invoices from corresponding supplier
  • Updating supplier prices on the system (Lucy)
  • Creating a monthly overview of bookings focused on restaurant reservations
  • Follow-ups with clients and suppliers during on-going services
  • Closing the booking process by adding the invoices into the system
  • Updating the restaurants’ opening & closing sheet
  • Creating and keeping updated an Excel for each client with all restaurants booked
  • Closing the booking process by adding the invoices into the system


  • Assisting with the shopping bookings
  • Assisting with the check-in & check-out during peak season if needed
  • Running errands and deliveries before and during their stay
  • Assisting on boat check-ins service – Quality control & evaluating suppliers through testing by representing Le Collectionist

What You Will Gain

  • Knowledge of the luxury market
  • Full training Package
  • Experience in dealing with exclusive suppliers and making people’s dreams come true
  • People customer service
  • Passionate, customer-driven and team-player experience
  • Pro-activity within the luxury industry
  • Use e-commerce platform to improve efficiency
  • Measure and understand Le Collectionist’s KPI
  • Knowledge of measuring and understanding the luxury standard
  • Learning by doing How to prioritize
  • Problem-solving
  • Dealing with clients with very high expectations will teach you to be proactive
  • Knowledge of luxury villas
  • Knowledge of quality control
  • Knowledge of the destinations
  • Extensive knowledge of luxury concierge services
  • Delivering a Luxury travel experience
  • Time management & organization Customer service expertise


🎂 Day off for your birthday! This your day, rest and enjoy as you please! (except week-ends and banking holiday).

🍽️ Ticket restaurant

📞 You will be given a work phone (iPhone)

💰 All tips are personal and you may be doing a plus each month in high season

🎊 Organized team buildings


Preferred experience

  • Perfect English (spoken and written)
  • A valid driving license in Spain
  • An extensive personal travel experience
  • To be highly organized and punctual – this is crucial in your role
  • To always answer the phone and greet clients with a smile (on your face and with your voice)
  • Hospitality Savoir-Faire and utmost politeness
  • Great administration skills (use of computers and Microsoft Office pack)
  • Excellent attention to detail
  • To respect the confidentiality character of the job
  • Dress smart-chic during all office hours and wear the uniform in front of clients
  • Great interpersonal and communication skills
  • To be friendly, patient, objective driven, pro-active
  • Abilities to work under pressure and multi-task

Will be considered a plus, if you…

Bring in a potential client database

Have knowledge of your destination

Communicate perfectly in Spanish or French (other languages too)!

Recruitment process

  • 20 min interview with HR Manager
  • 30 min Interview with Team Lead of Tailor
  • 30 min interview with Vp Ops & Head of Tailor

To apply for this job please visit

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