Le Collectionist
Job Description
Your tasks and responsibilities:
- Strong support of the Tailor Experience manager :
- Tailor make client’s experiences based on being creative
- Excel sheet to be aware of the client’s daily activities & services. –
- Creating weekly service packages for clients
- Keeping track of daily operations
- Staying updated about the latest services and events on the island in order to advise the client about new experiences
- Finding new suppliers in different destinations
- Maintaining good relationships with suppliers on behalf of the company
Back-office Organization
- , Ensuring everything is ready upon client’s arrival
- Assisting with the shopping bookings
- Making & reconfirming restaurant reservations
- Updating the restaurants’ opening & closing sheet
- Request & follow up on invoices from corresponding supplier
- Updating supplier prices on the system (Lucy)
- Creating a monthly overview of bookings focused on restaurant reservations
- Follow-ups with clients and suppliers during on-going services
- Closing the booking process by adding the invoices into the system
- Updating the restaurants’ opening & closing sheet
- Creating and keeping updated an Excel for each client with all restaurants booked
- Closing the booking process by adding the invoices into the system
Operational
- Assisting with the shopping bookings
- Assisting with the check-in & check-out during peak season if needed
- Running errands and deliveries before and during their stay
- Assisting on boat check-ins service – Quality control & evaluating suppliers through testing by representing Le Collectionist
What You Will Gain
- Knowledge of the luxury market
- Full training Package
- Experience in dealing with exclusive suppliers and making people’s dreams come true
- People customer service
- Passionate, customer-driven and team-player experience
- Pro-activity within the luxury industry
- Use e-commerce platform to improve efficiency
- Measure and understand Le Collectionist’s KPI
- Knowledge of measuring and understanding the luxury standard
- Learning by doing How to prioritize
- Problem-solving
- Dealing with clients with very high expectations will teach you to be proactive
- Knowledge of luxury villas
- Knowledge of quality control
- Knowledge of the destinations
- Extensive knowledge of luxury concierge services
- Delivering a Luxury travel experience
- Time management & organization Customer service expertise
Perks
? Day off for your birthday! This your day, rest and enjoy as you please! (except week-ends and banking holiday).
?️ Ticket restaurant
? You will be given a work phone (iPhone)
? All tips are personal and you may be doing a plus each month in high season
? Organized team buildings
Requirements
Preferred experience
- Perfect English (spoken and written)
- A valid driving license in Spain
- An extensive personal travel experience
- To be highly organized and punctual – this is crucial in your role
- To always answer the phone and greet clients with a smile (on your face and with your voice)
- Hospitality Savoir-Faire and utmost politeness
- Great administration skills (use of computers and Microsoft Office pack)
- Excellent attention to detail
- To respect the confidentiality character of the job
- Dress smart-chic during all office hours and wear the uniform in front of clients
- Great interpersonal and communication skills
- To be friendly, patient, objective driven, pro-active
- Abilities to work under pressure and multi-task
Will be considered a plus, if you…
Bring in a potential client database
Have knowledge of your destination
Communicate perfectly in Spanish or French (other languages too)!
Recruitment process
- 20 min interview with HR Manager
- 30 min Interview with Team Lead of Tailor
- 30 min interview with Vp Ops & Head of Tailor
To apply for this job please visit www.welcometothejungle.com.