Client Benefits Assistant

International Rescue Committee

Overview: The Client Benefits Assistant supports the best possible resettlement and post-resettlement experience by supporting clients in accessing state public and government benefits and carrying out related activities. They provide services with a strong emphasis on empowerment through a strengths-based approach that supports clients to thrive in their community. This is a full-time, limited term position.

Major Responsibilities:

Responsibilities include, but are not limited to:

  • Provide a wide variety of direct client services through a trauma-informed framework that safeguards and promotes the dignity and self-determination of clients. Connect clients with IRC and partner resources with a focus on clear and timely communication.
  • Work across teams to communicate client information, advocate on their behalf, and support the coordination of services.
  • Prepare client applications for Iowa’s Department of Health & Human Services (DHHS), Social Security Insurance and disability (SSI/SSDI), Temporary Assistance for Needy Families (TANF), Low-Income Home Energy Assistance Program (LIHEAP), and other related benefits and support follow up activities.
  • Develop and maintain partnerships with community organizations for client referrals as needed.
  • Satisfy recordkeeping requirements.
  • Other duties as assigned.

Job Requirements:

Education: Bachelor’s degree in social work, human services, public health, or related field of study preferred.

Work Experience:

  • Prior related work experience, including customer service, compliance with program requirements, and accurate and timely recordkeeping

Demonstrated Skills & Competencies:

  • Strong commitment to ensuring the success of the IRC mission while adhering to the values of service, accountability, integrity, and equality as defined in the IRC Way.
  • Strong organizational skills and attention to detail
  • Proven ability to contribute both independently and as a key team member
  • Fluency in English, spoken and written. Relevant second language abilities preferred.
  • Reliable, professional, resourceful, team-oriented, and sensitive to cultural differences
  • Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively
  • Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research, and problem-solving purposes.
  • Valid driver’s license and access to a personal, insured vehicle.

Working Environment:

  • A combination of standard office environment and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
  • May require occasional weekend and/or evening work.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

How to apply

https://rescue.csod.com/ux/ats/careersite/1/home/requisition/30164?c=rescue


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