Claims Examiner

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Position Summary

This position is responsible for reviewing Lender Placed Property Claims to meet internal and statutory compliance requirements concerning timely and accurate review, best practices, documentation, adjustment and indemnity approval of assigned property claims.

• Review documents, estimates, policy forms, and determine if and how coverage applies to submitted claims;
• Authorize payment within scope of authority, effectively resolving claims in a cost-effective manner and ensuring timely issuance of disbursements;
• Write coverage letters detailing coverage positions;
• Must be able to interact professionally with internal and external customers and departmental staff.

Essential Duties and Functions:include the following. Other duties may be assigned.

• Review documents, estimates, policy forms, and determine if and how coverage applies to submitted claims;
• Authorize payment within scope of authority, effectively resolving claims in a cost-effective manner and ensuring timely issuance of disbursements;
• Write coverage letters detailing coverage positions;
• Interact professionally with internal and external customers and departmental staff.

Competencies

• Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
• Interpersonal skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
• Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
• Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
• Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Required

• 3 years property claims experience required
• Must obtain state required licensing within two years of date of employment.
• College coursework helpful
• Working knowledge of Microsoft Word, Excel, and Outlook
• Estimating software experience
• Good customer service skills
• High personal work ethic and attention to detail
• Excellent written & verbal communication skills are desired
• Ability to maintain an acceptable volume of work production, excel in a team environment and interact with employees to maximize departmental standards.
• Proficient with MS Office Suite
• Exceptional telephone demeanor
• Ability to maintain a high level of confidentiality
• 1 – 3 years experience in a similar position
• License or Designation

Preferred

• Associate’s or Bachelor’s degree in a business or financial related discipline
• Notary

Physical Requirements Necessary on a Regular Basis:

• Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
• Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
• Vision sufficient for use of a computer monitor.
• Ability to sit at a desk 7-8 hours per day.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.