CIBC
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit CIBC.com
Job Description
What You’ll Be Doing
Global Money Operations (GMO) within Capital Markets Wealth Management Operations (CMWMO) at CIBC provides back office support for Payment Product Services, FX/MM settlement, and Investigation capabilities for corporate, government and institutional clients around the world. As part of the CMWMO, the Payment Analyst, Payment Operations, GMO is accountable for validation, investigation, analysis and resolution of requests and inquiries from domestic and overseas clients. Utilize a thorough working knowledge of procedures, policies and principles to provide customers with detailed, factual information and guidance, as well as timely and appropriate resolution of payment transactions. Act as a first point of contact for Payment escalations and ensure high level of productivity and customer service is maintained.
Please Note: Shift Times are from 12:30 am – 9:00 am
At CIBC we enable the work environment most optimal for you to thrive in your role. You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis.
How You’ll Succeed
Payment Processing/ Analytical Skill- You will have a minimum of 1 year of experience processing payments. You will also have some exposure to COINS/IWS systems. You will handle difficult or unusual problems or requests, analyzing the issue and deciding upon the most appropriate solution. You will assist in monitoring work-flow activities, including exceptional payments ensuring work is complete and accurate and service level agreements are met.
Teamwork- Must be able to work in a team environment, collaborating on an ongoing basis with the team when handling Foreign Currency Payment Conversion. You will be able to multitask and work on several different types of payment processing flow, as required.
Communication & Technical Skills- Strong communication skills, both verbal and written, to clearly articulate facts and recommendations when presenting instructions, ideas and solutions. You must also possess excellent Microsoft Office skills (Word, Excel, Outlook) with ability to work with Spreadsheets and formulas.
Who You Are
You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.
You embrace and champion change. You’ll continuously evolve your thinking and the way you work in order to deliver your best.
You give meaning to data. You enjoy investigating complex problems, and making sense of information. You’re confident in your ability to communicate detailed information in an impactful way.
You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
You’re driven by collective success. You know that collaboration can transform a good idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared vision to life.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
What You Need To Know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Job Location
Toronto-595 Bay St., 7th
Employment Type
Regular
Weekly Hours
37.5
Skills
Accountable, COINS systems, Critical Thinking, Microsoft Office, Payment Operations, Payments, Teamwork
To apply for this job please visit cibc.wd3.myworkdayjobs.com.