Chief, Organisational Design, Compensation and Staff Relations Division, P5, HQ Amman, Jordan

Org. Setting and Reporting
UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas
of operation, is looking for highly committed personnel wishing to make a change.

If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable
communities in the world, UNRWA would like to hear from you.

The Chief, Organisational Design, Compensation and Staff Relations Division reports to the Director of Human
Resources and is responsible for leading the development, implementation and provision of expert advice on
Agency existing and new policies and practices in relation to organisational design and structures,
classification standards, salary and benefits surveys and other compensation matters.

She/he also works closely with the Chief of Staff and provides expert advice to the Executive Office, Director of
Human Resources and other key stakeholders on matters related to staff relations and management issues. The
incumbent is responsible for leading the development and implementation of strategies, policies and practices
to support staff relation related efforts Agency-wide.

Responsibilities
The incumbent manages the Organizational Design, Compensation and Staff Relations Division; leads the
Agency’s planning, coordination and implementation of organization design and classification, compensation
systems and staff relations related activities:

Organisational Design and Compensation:

• Provides substantive input and assists the Director of Human Resources and senior management in the
  preparation of policy papers, position papers and briefing notes and provides expert advice to Agency
  leadership, Field/Programme Directors and/or staff unions on organizational design issues and job classification
  system for International and Area staff and on the Agency compensation system, including pay policy and
  salary survey methodologies for Area staff. Develops, promotes, and communicates new approaches through
  building strong partnerships with client departments; influences managers and staff at all levels to embrace
  change and contribute to delivery of organizational design initiatives as mandated by the reform strategies.

• Leads, manages and oversees the development of a regulatory framework encompassing the various
  aspects of organizational design, classification and compensation policies and procedures with regards to
  relevant organization directives, technical procedures, methodologies, standards and norms. Leads the
  development/implementation and or adaptation of related policies and reform efforts for both international
  and area staff, as applicable.

• Leads the Compensation and Benefits major activities, including salary surveys for Area staff salaries,
  allowances and terms and conditions of employment and formulates recommendations within applicable pay
  policy; oversees the design and maintenance of the Agency salary scales for Area staff; advises the Director of
  Human Resources and senior management on pay policy issues, specifically in respect of the competitiveness
  of Agency pay policy and salaries in order to retain and recruit qualified staff.

• Leads the Organisational Design major activities, including Agency-wide, departmental and interdepartmental
  structural reviews and reforms, work methods and staffing and implementation of agreed
  recommendations; leads the planning, development, revision and implementation of the Agency job
  classification system for International and Area staff and substantively oversees the implementation and
  maintenance accordingly.

• As assigned by DHR, participates in inter-departmental meetings and represents HRD in inter-agency fora;
  participates in/leads meetings and holds consultations and negotiations with different stakeholders, including
  International Staff Association and Area Staff Unions Agency-wide, inter-government representative or interagency officials or missions, as required.

• Keeps abreast of new developments and trends in the UN in the fields of classification, compensation, salary
  surveys, and other related HR topics and subjects.

Staff Relations Advisory:

• Leads, develops and coordinates the implementation and evaluation of Agency-wide policies, strategies and
  practices related to staff relations; determines their impact and advises the senior management accordingly;
  oversees the research and monitoring of related regional practices and identifies trends and issues across
  UNRWA’s area of operation as well as wider UN relevant issuances and International best practices and trends
  and develops strategies/proposals to address such trends.
• Provides strategic and operational, expert advice and counsel on staff relations and management issues
  Agency-wide to the key stakeholders including Executive Office, DHR and Field and HQ directors. Develops,
  implements and advises on general and specific staff relations and dispute communications strategies, plans
  and messages ensuring timely and consistent reporting, communications and messaging that support the
  Agency’s position in coordination with related Departments as applicable.

Management and Capacity Building:

• Plans and coordinates the Division’s work objectives; identifies and resolves any operational/management
  issues affecting the quality of the services provided by the Division; provides leadership and guidance and
  manages the performance and staff development for the Division staff in collaboration with their supervisors, as
  applicable, ensuring that developmental requirements and appropriate capacity building programmes are
  properly identified and training delivered to staff accordingly.
• Competencies

• UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of
  Communication, Working with People and Drive for Results apply by default. Default managerial
  competencies may apply.

• Leading and Supervising

• Formulating Strategies and Concepts

• Relating and Networking

• Planning and Organizing

• Persuading and Influencing
  For guidance on how to prepare for competency-based interviews: https://careers.un.org/lbw/home.aspx?
  viewtype=AYI

• Education
  An advanced university degree from an accredited educational institution in human resources management,
  public or business administration, industrial engineering, industrial relations, or a related field such as social or
  behavioral science.

• Job – Specific Qualification
  Training in organizational design, compensation or public sector project management, labour law and staff
  relations.

Work Experience
A minimum of 10 years of progressively responsible and relevant experience.
A minimum of five years in the UN system, or in international or governmental institutions at a senior supervisory
level
A minimum of 2 continuous years of relevant international experience outside UNRWA, and outside the
country(s) of which the candidate is a national or holds citizenship, a passport or a national identity number.
4.2.2 Extensive experience in classification and organizational design, compensation and benefits, including
wages and salary design. Hands-on experience in negotiating with unions/staff associations or other
stakeholders in the Middle East region.

Languages
Excellent command of spoken and written English.

Assessment
Evaluation of qualified candidates may include an assessment exercise which may be followed by
competency-based interview.

Special Notice
Type of Contract and duration: 2 years, with the possibility of further extension.
The Chief, Organisational Design, Compensation and Staff Relations Division will be required to work beyond
regular hours as well as some travel within UNRWA’s area of operations..
Applicants have to complete the Personal History Profile (PHP) in inspira in order to be considered. The PHP
should be completed with full relevant work experience as per the requirements in the Job Opening, in order to
be considered.
A roster may be created from the selection exercise, and successful candidates may become eligible for an
appointment to the same post or a similar post.

Equivalency:
A first level university degree in combination with two additional years of qualifying relevant experience may
be accepted in lieu of an advanced university degree.
NB: work experience alone or formal qualifications with no relevant work experience are not considered an
acceptable combination.
UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business
foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full
potential in human development under the difficult circumstances in which they live.
For more details on UNRWA, please visit: https://www.unrwa.org/