Chief Concierge

( 1672 )At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests��� expectations at every possible turn.Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world���s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple���s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it���s our passion.About The RoleAs Chief Concierge, you are crucial to the success of the guest stay and creating amazing experiences and everlasting memories for our guests. Being able to lead the team that anticipate, align, surprise and delight a guest through a natural and anticipatory style of service is essential and a key ability of the Manager, Concierge. The Concierge team needs to be able to ���unlock��� those exciting, unique, and cultural experiences for our guests across the city. The Concierge team has an exceptional Food & Beverage, Hotel, internal and local knowledge of Dubai so can enhance and make tailored guest experiences and itineraries. The Chief Concierge is responsible for the successful running of the team from service delivery, training, knowledge, rostering, transport arrangements, itinerary planning, service provider engagement, pre and post-stay correspondence, and must have exceptional leadership, verbal and written communication skills.About YouA successful candidate must demonstrate a true passion for service delivery and provide bespoke suggestions to our guests. A true people person, the candidate must constantly be enhancing and sharing their knowledge to the team to ensure a world-class and up to date knowledge within the team is maintained. Due to guest demographics, being able to converse in Russian, Arabic, Chinese, French, or German is advantageous. Previous experience in a similar role is required and preferably a holder of Les Clefs d’Or.Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.