Betsi Cadwaladr University Health Board
Main duties of the job
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD.
Act as first point of contact for all referrals/enquiries to the CHC Team
Ensure that all communications with members of the public, staff and any
other agency are handled confidentially and professionally, in order to aid the delivery of a high quality service.
Demonstrate excellent and advanced communication skills on confidential
issues such as disputes or complaints when dealing with telephone
calls/correspondence from members of the public, Solicitors and MP’s, Health Professionals, Senior Managers both within the NHS, Local Authorities and non NHS organizations and in the absence of CHC Managers/Matron refer to appropriate person/department.
Take telephone messages in the absence of the CHC Team and if necessary
signpost the caller to the correct person who can help with their query.
Monitor and ensure correct panel outcomes, information is passed to finance department via liaising with nursing homes/monthly returns regarding any change in funding/accommodation etc (Deceased, New Patients, amendments).
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting
Applicant requirements
Welsh language skills are desirable
To apply for this job please visit jobs.bcu.wales.nhs.uk.